Cancellation

[Vaniayanezv]

I placed an order and immediately after checkout canceled it because I noticed that I had added an extra item. The status on the order sayas canceled but one hour later I got an email of confirmation of the order (even though I had canceled it and it showed on my status). So I was just wondering if they’re going to actually ship the order or if that’s just a glitch? I also want to know if I will get a refund.

[LaurieBT]

Hi @Vaniayanezv,

We're happy to check on this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[CynthieLu]

The best thing to do works be to reach out to Customer Service right away @Vaniayanezv