Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Canceled order - refund !

I placed an order this morning and realized that the color I picked was wrong for my shade so I cancelled and placed a second order with the same products but different shades. Now on my debit card , the order has been charged both times. When will the first one get refunded ? 
thank you! 

Re: Canceled order - refund !

Hi @carohenric,

 

As your first order has been cancelled, please rest assured you will not be charged for it. The first amount you may be seeing on your bank statement is a temporary pending authorization, not a charge, and it will automatically drop within a billing cycle.

 

Always,

Danee

Re: Canceled order - refund !

Thank you!

2 Replies
Conversation Stats
  • 2 replies
  • 348 views
  • 0 Hearts Given
  • 2 Contributors
testing