Cancel same-day delivery

[Bea2795]

Spoiler

I've been trying all evening to cancel my same-day delivery free trial and I kept getting an error message that it was processing. It ended up charging my credit card. How can I have this reversed?

[wishihadfreckle]

I have the same problem, couldn’t cancel yesterday and was charged today. Please help!

[LaurieBT]

Hi @Bea2795,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie