Cancel order

[Anonymous]

Hi,

I need help cancelling an order placed a few hours ago. Status pending still, but I have flash shipping and need to make sure it is cancelled as soon as possible!

[lmi82]

Hi, @Anonymous. Unfortunately, there is a very small window of time where Sephora can cancel an order. If your order was placed hours ago, then it is probably too late. Sorry.

Here is a screenshot with more info from Sephora's Order Status & History page:

You can always return the items you ordered, though. 

I hope this helps!

[fieldsofclover]

@Anonymous Make sure you post this in the Customer Support group so a mod like @RaquelBT will find it! That one is more actively monitored.

But to cover your bases you would do best to call as soon as the phones open in the morning. There is a very small window of time where orders can be adjusted before they are shipped. Good luck!

[RaquelBT]

Hi @fieldsofclover,

Thank you for tagging me in this post! I'm sorry for the delayed response, I was out of the office. @Anonymous, please feel free to private message me if you still need assistance. 🙂

Best Regards,

❤️ Raquel