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Post in Customer Support
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Can't Add Any Samples To Cart....Anyone Else?

Screenshot_20230805-112034_Sephora.jpg

Re: Can't Add Any Samples To Cart....Anyone Else?

For everyone having the issue, I was told last night by a customer service agent it is a problem with all Android users. Although I was assured it would be resolved today, it's still not.

Re: Can't Add Any Samples To Cart....Anyone Else?

@TheBrownBunny I'm sorry to hear that you are still experiencing this issue. It does appear to be just affecting the app, so you should be able to add samples through a desktop or mobile browser. Have you tried deleting and reinstalling the app?

Re: Can't Add Any Samples To Cart....Anyone Else?

Unfortunately I do not have a desktop. I use my phone for everything. I told the previous customer service representative this via private message. I have uninstalled & reinstalled twice. Once last week then tried again today. I need to order in the app. One is an auto replenish order.

Re: Can't Add Any Samples To Cart....Anyone Else?

@TheBrownBunny Thank you for confirming! I have forwarded this to our technical team to look into. 

Re: Can't Add Any Samples To Cart....Anyone Else?

I've been having the same issue and it's still not fixed! 

Re: Can't Add Any Samples To Cart....Anyone Else?

Hi @SineR Sorry to hear that! I'll send you a PM.

Re: Can't Add Any Samples To Cart....Anyone Else?

Same! 

Re: Can't Add Any Samples To Cart....Anyone Else?

@Rochsirens I will send you a PM for more information.

Re: Can't Add Any Samples To Cart....Anyone Else?

Same issue. Cannot add samples. Can someone help?

Re: Can't Add Any Samples To Cart....Anyone Else?

@Saveaday I will send you a PM for more information. 

Re: Can't Add Any Samples To Cart....Anyone Else?

Hi @TheBrownBunny Oh no! I'll send you a PM.

Re: Can't Add Any Samples To Cart....Anyone Else?

Almost 2 weeks later & the issue is STILL NOT FIXED. We corresponded thru MULTIPLE private messages where you advised me to contact someone in customer support to place my order. I did that. The transaction took a very long time but ultimately had to be canceled as it is impossible for representatives to place auto replenish orders & apply those 5% discounts. I was told the problem of not being able to add samples to the order is EXCLUSIVE TO ANDROID USERS. I was also told the issue would be resolved today. It's not. I have lost out on being able to get the Hourglass translucent powder & the waterproof eyeliner in the Rewards Bazaar with my points. I guess the iPhone users snapped them up. So frustrating! The discrimination. And why TWO WEEKS & STILL NOT FIXED!!!???

Re: Can't Add Any Samples To Cart....Anyone Else?

The Dr Jart cream has gone out of stock to pick as a reward now too so there is nothing I want left to get with my points. Can anyone help. And by that I don't mean asking me to shop on my desktop or install & reinstall my app. Those options aren't possible or don't work.

Re: Can't Add Any Samples To Cart....Anyone Else?

@TheBrownBunny Have you tried using your mobile browser?

Re: Can't Add Any Samples To Cart....Anyone Else?

I am running into the same issue. Can you please help? 

Re: Can't Add Any Samples To Cart....Anyone Else?

@blinnefinn I'm sorry to hear that! I will send you a PM for more information. 

Re: Can't Add Any Samples To Cart....Anyone Else?

I cannot add samples either.  Can you help get this fixed? Thanks in advance. 

Re: Can't Add Any Samples To Cart....Anyone Else?

Hi @Haileyisthebest,

 

I'm sorry for the trouble! Can you please clarify if you cannot add samples from both the app and the browser?  

 

Warm regards,

Laurie

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