Can I return product by mail if I purchased in store ?

[jessica0603]

I purchased the charlotte tillbury foundation yesterday.  the last  recommended the colour. In the store it really looked great,  however when I got to my car I look in the mirror the natural sunlight it looked slightly organgey. I live over an hour away so wanted to know if I could return by mail instead. 
thanks ! 

[LaurieBT]

Hi @jessica0603,

I'm so sorry about this! Regretfully, store purchases cannot be returned by mail. However, you can return it in-store within 30 days for a refund, or within 31-60 days for an exchange. To view the return policy please visit: https://www.sephora.com/beauty/returns-exchanges

Best regards,

Laurie 

[crisnyc1984]

Can I return to a different store in a different city? 

[keelybt]

@crisnyc1984 Yes, but if it was purchased in a freestanding store, it cannot be returned in a Sephora at Kohls and vice versa. You can view our full return policy here> www.sephora.com/beauty/returns-exchanges