CANT LOG INTO MY ACCOUNT ，Email and password not working

[Ivy0101]

Hi, I have problems with login my account. Every time when I try to login, it shows there is an error with my email and password.It says: " There is an error with your email and/or password. Passwords are 6 to 12 characters long. Please try again or click "Forgot Password?".
Then, I have reset my password, but it still does not work.I dont know what to do,

please help. Thank you.

[laurschnee]

I am having these same issues!! Please advise.

[DaneeBT]

@laurschnee Sorry to hear that! I will send you a PM.

[DebPaul]

I have same issue, been like this for weeks. Please advise

[6to12characters]

Hey my wife is having this same issue, she has called 3 different customer service people and they have all tried different things that hasnt work. My wife needs this please fix this. IF she suffers i do to.

[DebPaul]

I have the same issue….please advise

[LaurieBT]

Hi @Ivy0101,

My apologies! I'll send you a message shortly.

Best,

Laurie  

[MandyMischi]

Can you send me a PM too? I'm having the same issue.

[LaurieBT]

Hi @laurschnee,

I'll send you a message to assist!

Best,

Laurie 

[purplepen1]

Hi there, 

I'm having the exact same issue. Could you help me? I tried logging into my account on my browser, and it gave me the same message. When I tried to reset, it told me "Something went wrong" and I eve tried downloading the app and it gave me the same issue. I had to create a new account to write this message on this forum 😞 

[keelybt]

@purplepen1 I'm sorry to hear that! I will send you a PM. 

[lovepotion111]

i’m having the same issue it keep telling me sign in error 

[DaneeBT]

@lovepotion111 I'm sorry to hear that! I will send you a PM! 

[jennypennygreen]

I’ve also gotten the same error. How do you fix it?

[DaneeBT]

Hi @jennypennygreen Sorry to hear that! I'll send you a PM.

[EmR187]

I’m also having the same issue logging in.

[LaurieBT]

Hi @EmR187,

I'm sorry to hear this! I'll send you a message.

Best regards,

Laurie 

[Leslieapple]

Hi, i have the same issue and can't access my app 😭

[keelybt]

@Leslieapple I'm sorry to hear that! I will send you a PM. 

[Ivy0101]

 

Hi，Laurie

Thank you very much for your help. I received an email to reset my password. My password reset was successful, but I still cannot log in to my account and an error will appear again. Could you please help me look at it again? Have a good day！

[6to12characters]

What was the solution they provided you? My wife has been trying to figure it out for a few weeks now and has called customer service 3 different times. Even submitted a support to "IT" but i am starting to question if that IT team even exists. My wife needs to know her color IQ results or something like that