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Post in Customer Support
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elleSephora88
NEWCOMER I Vib
‎02-05-2025 01:57 PM
‎02-05-2025 01:57 PM

Broken perfume in package

Hi there!

 

I received my package yesterday in the mail and when I opened it, I saw that the bottle in one of my perfumes came broken and had a bit of spillage inside the box. Is there any way I can get it replaced? Thanks.Screenshot 2025-02-05 at 11.54.47 AM.png

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keelybt
MOD Rouge
‎02-05-2025 02:09 PM
‎02-05-2025 02:09 PM

Re: Broken perfume in package

@elleSephora88 Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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  • 1 reply
  • ‎02-05-2025 01:57 PM
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