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Post in Customer Support
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Broken item help

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Just received my order for a KVD eyeshadow quad (Rust) and one of the shadows looks gouged and is broken - it almost looks used!!  Powder is all over the palette and outside of the box!  I want to exchange it for a new one, but it’s no longer available for sale. 😞

Re: Broken item help

Hi @Ladena,

 

I and sorry about that and I will send you a private message so I can help you with this.

 

Best Wishes,

 

Janean

Re: Broken item help

Thank you @JaneanBT  I will await for your private message.

 

Thanks,

Ladena

1 Reply
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  • 3B0971D2-4F42-4CB3-B165-B1EE94E0AC9D.jpeg
  • E77D57F0-8803-4AC5-9CB9-DA174528A276.jpeg
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