Broken Products

[ccskye]

 

 

I got an order delivered today and upon opening the box I saw that my other items were covered in makeup. I bought a blush and it was taped, but decided to open it to see if that's what was on everything. Turns out the blush was completely shattered even though it came taped shut. Would I be able to receive a replacement? 

[keelybt]

@ccskye I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[keelybt]

@ccskye Oh no!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[ccskye]

Hi I just fixed it!