Broken Concealer in Online order

[kamakshiab]

Dear Sephora Customer Support,

I hope this email finds you well.
I am writing to bring to your attention an unfortunate incident that occurred with my recent order. I received a broken Too Faced concealer, which I purchased from your online store. As a dedicated student who has been diligently saving up to invest in quality products, I am disappointed with this unfortunate outcome.

Since it costs $34 I was disappointed that upon opening the package, I discovered that the concealer had been damaged during transit. The product was shattered. I understand that incidents like these are beyond your control, but as a loyal customer, I kindly request your assistance in resolving this matter and seeking appropriate compensation.

I have been a loyal customer of Sephora for quite some time, and I have always appreciated the excellent service and the high-quality products your store offers. I am confident that Sephora values its customers and strives to provide the best possible shopping experience.

Considering my situation as a student who has been saving up to purchase products like this, I kindly request that you compensate me for the broken concealer. 

To assist you further, I have attached a photo of the damaged concealer for your reference.

Your understanding and cooperation are highly appreciated. I look forward to your prompt response to this matter.

Thank you for your attention and assistance.

[keelybt]

@kamakshiab Oh no! I will send you a PM to help.