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Post in Customer Support

Bought Broken ABH Modern Renesaince?!?!?!

hi, i recently went to sephora and i bought a new modern renesaince pallete as well as a few other things, however as soon as i got home and opened it i realized that the brown shade was shattered and the palette was also pretty beat up looking on the sides. I don't know what i should do next, but i know that i still really want the pallete, just not like this. I've added a few pictures so you can see better what i mean

Re: Bought Broken ABH Modern Renesaince?!?!?!

Hi @veronika1o1. So sorry about this. Your palette may have been damaged in shipment to the store, or while our displays were being replenished. Nonetheless, if you return back to the store you purchased this at, they will be happy to issue you a refund or exchange.

 

xo,

jamila

RE: Bought Broken ABH Modern Renesaince?!?!?!

Just bring it back into the store 🙂 Sephora is really good about returns if something doesn’t work out or in your case it was damaged.
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