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Post in Customer Support
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Birthday gift only available with $25 purchase in store?

I went into a Sephora inside a Kohls to redeem my birthday gift and was told that as of June 1st all birthday gifts could only be redeemed with a $25 purchase.  I thought this was online only and when I read the fine print I don’t see this anywhere.  Can anyone confirm.  If this is true can Sephora please update the terms.

Re: Birthday gift only available with $25 purchase in store?

This happened to me at khols in steele creek, NC. They said they don't know how to insert my email to retrieve it. 

Re: Birthday gift only available with $25 purchase in store?

Hi @lee1235,

 

My apologies, I'll send you a message.

 

Best regards,

Laurie

Re: Birthday gift only available with $25 purchase in store?

Hi @Kclynne13,

 

I'm sorry about this! You are correct, the $25 minimum purchase requirement is only for online orders. In store, no minimum purchase is needed. I'll send you a message shortly so I can forward this feedback. 

 

Best regards,

Laurie

Re: Birthday gift only available with $25 purchase in store?

So if we don’t want to spend the 25$ we have to physically go to the store? What about rouge who can demonstrate they didn’t create a fake account for free stuff. It’s wild to me.

Re: Birthday gift only available with $25 purchase in store?

Laurie, 

 

it was the at the Council Bluffs, IA located on Metro drive. 

I will try to go back over the next couple of days and see if there is any difference.  If not, I’ll will try a different store.

Re: Birthday gift only available with $25 purchase in store?

Hi @Kclynne13,

 

Thank you for your response. If you need any further assistance with redeeming your gift please let us know and we will be happy to help. 

 

Best regards,

Laurie

Re: Birthday gift only available with $25 purchase in store?

@Kclynne13 @Maybe the person was misinformed. I know that has happened to me at Sephora Kohls. You can always show them the email to prove them wrong or speak to the manager. 

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