Beauty Insider Program Updates FAQS

[SephoraBIC]

We are updating the Beauty Insider program with exciting changes that include:

• More Points – VIB and Rouge now earn points faster. VIB members earn 1.25 points for every $1 spent and Rouge members earn 1.5 points for every dollar spent. (Insider members continue to earn 1 point for every dollar spent.)
• More Choice – VIB and Rouge can now choose between a birthday gift from our brands or 250 bonus points
• More Rewards - 5X More Rewards including our newest rewards: $100 Rouge Reward for Rouge and full size product for VIB and Rouge

In addition to these new benefits you will continue to have all the great benefits you have today; exclusive access to brands and events, unique experiences, classes, the BI Community. This is a 1^st step in a multi-year journey. We are going to continue to listen to your feedback and look forward to building on this program in the future. 

In celebration of the changes to the Beauty Insider program and to thank you for your membership, you will be able to access the Beauty Insider Appreciation event from Fri 8/24 – Mon 9/3 for Rouge and Thurs 8/30 - Mon 9/3 for VIB and Insider. For more details visit the FAQs here: https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Appreciation-Event-2018/m-p/4114846

Can I get a sneak peek at the new benefits?

Sure! Here are the new benefits by tier:

More Points

How can I earn more points?

Rouge members will start earning 1.5 points for every dollar spent and VIB members will start to earn 1.25 points for every dollar spent.  Insider members will continue to earn 1 point for every dollar.

Do points expire? 

We encourage you to redeem your points often, so that you get to experience the full benefits of the Beauty Insider program including product, gifts, experiences and events. All unredeemed points expire when you have not engaged in point activity associated with your Beauty Bank (through purchase or redemption for Rewards or Birthday Gift) for 18 months or more. If you have questions regarding the date of your last point activity or your last purchase, you may email customerservice@sephora.com or call 1-877-SEPHORA (1-877-737-4672) for more information. In addition, points will automatically expire if your Membership is revoked or otherwise cancelled.

More Choice

What new choices do I have in the Beauty Insider program?

VIB and Rouge members are now eligible to choose between a Birthday Gift or 250 bonus points! All clients will also have more rewards to choose from in the Rewards Bazaar.

More Rewards

Full Size

How can I use my points to redeem full-size products?

Full-size products from our favorite brands are now available in the Rewards Bazaar. VIB and Rouge will have access to redeem their points for these products while supplies last.

Rouge Reward:

What is a Rouge Reward and who can use one?

A Rouge Reward is a non-transferable $100 reward available to Rouge members in exchange for redemption of 2,500 Beauty Insider points, while supplies last on a first-come-first-served basis. A $100 Rouge Reward then can be used online or in store for the purchase of merchandise only. Merchandise does not include e-gift cards, gift cards, a FLASH Shipping subscription, a Play! Subscription, taxes or shipping.  Employees of Sephora, Sephora inside JCPenney, and JCPenney are not eligible to redeem points for Rouge Rewards. Rouge Rewards expire 90 calendar days after the email confirmation date (details below).

How do I redeem a Rouge Reward?

The $100 Rouge Reward will be available in the Rewards Bazaar every Tuesday and Thursday in limited quantities while supplies last. Rewards go live at 9am Pacific Time. Rouge Reward may sell out but more will become available each Tuesday and Thursday at 9am Pacific Time.

Where and how can I use my Rouge Reward?

The Rouge Reward can be redeemed online and at Sephora stores in the US and Canada for the purchase of merchandise only and can only be redeemed in the country where the Rouge Reward was purchased. A Rouge Reward cannot be used in Puerto Rico stores, at Sephora inside JCPenney stores or at jcpenney.com.

Can I use my Rouge Reward in multiple transactions?

The Rouge Reward can only be redeemed once. The full $100 amount must be used in a single transaction; any remaining value will not be reimbursed.

How quickly will I receive and be able to use my Rouge Reward after I redeem points for it?

After you redeem points for a Rouge Reward in the Rewards Bazaar, you will receive a confirmation email within 24 hours that will provide a link to generate a code and instructions on how to use the code to purchase merchandise. The code, once received via the link, is immediately available for use. The code can be viewed multiple times from the same confirmation email, but the code will expire after 90 days from the date of the email. 

Can I use my Rouge Reward in conjunction with promotional discounts or codes?

A Rouge Reward cannot be used in conjunction with any promotional discounts or codes.

Can my Rouge Reward Expire?

Yes.  The Rouge Reward code expires 90 days after the date of the confirmation email containing the link used to generate the code.  If the $100 value is not used during this period it will be forfeited.

Additional Program Questions:

Do Rouge members still receive free Custom Makeovers?

Rouge members still receive free custom makeovers with no minimum purchase for the remainder of 2018. Don’t forget, all Beauty Insider members receive free 45-minute custom makeovers when you spend $50 or more.  An appointment is required for all custom makeovers, visit https://www.sephora.com/happening/home to make an appointment.  

What is my FLASH Shipping benefit as a Rouge member in the US?

As a Rouge member in the US, you can opt in to unlimited, free 2-day FLASH Shipping on sephora.com/FLASH. No minimum purchase is required.

What is my shipping benefit as a Rouge member in Canada?

As a Rouge member in Canada, you will continue to receive free standard shipping. No minimum purchase is required.

Is the Rouge Private Hotline still available to Rouge members?

Yes, Rouge members still get a dedicated private hotline. Please call 1-855-55-ROUGE to speak with a Beauty Advisor.

Where can I go to find all of my Beauty Insider account information?

Starting on August 15th you will see a new version of your Beauty Insider profile that will be your destination for everything Beauty Insider related. You can view your year-to-date activity and your current points balance, redeem rewards and gifts and learn about your Beauty Insider benefits.

When will these changes go in to effect?

You will start to see some changes on August 15^th and updates will continue through the end of the month.

[Jwoolly1]

That’s how I’ve felt this past year. They scared off the makeup artists at Hamilton place in Chattanooga and now they are always “booked” when you try to make an appointment but really they have only 1 artist available and if they aren’t working you are out of luck. And just when you think it can’t get worse- they are giving us some terrible changes to the Rouge program and trying to eliminate unlimited free makeovers. If they eliminate the free makeovers, ever stop free shipping and do the in store unlimited 20 percent off for a week but only once online thing again then I will be out completely. Sephora is beginning to be like Walmart. Ulta is quickly moving up. Listen to us Sephora!

[Tisiphone]

I'm not really impressed by this new program.  The .25 extra rewards you get for VIB is pointless if you can't or don't have anything you want to use your reward points towards.  The only thing about this announcement that seemed remotely exciting was the 750 reward of a "full size" product until I read the small print "limited quantities" so this sounds like the current rewards that are any good or desirable that sell out within few minutes.  I saw what they have current and it's some kind of soy cream....hmmm..  I hope they actually put up items people will want and that they don't sell out quickly if not we are just back to the same place we were and I will continue to let my point sit there and buy everything I can at Ulta or beauty companies own websites.  They have better deals anyway.

[ZakiyaBT]

Hi @Tisiphone

This is the first step in a multi-year journey. Stay tuned for even more rewards & benefits!

Best,

Zakiya

[MiaaiMia]

I did not find the $100 Rouge Reward released on 8/28.

[MaliBT]

@MiaaiMia + @VanessaMarie,

Check back on Thursday for more! Thank you for your patience with this! 

-Mali 

[MiaaiMia]

Never mind, it released 10 mins late.

[VanessaMarie]

i did not see the option for the 100 on the rewards bizarre page today. Did anyone else see it?

[MiaaiMia]

Its gone. You should come earlier next time (every Tue & Thur, 9am PST).

[semicolon]

Do you have to buy something in order to redeem for the $100 off GC? I know the actual emailed code can only be used for one transaction but I’m talking about actually obtaining the $100 reward code. Is it like usual and you need something in your cart to buy in order to get the $100 code?

[MaliBT]

Hi @semicolon, 

Sorry for any confusion! The $100 Rouge Reward will be available in the Rewards Bazaar every Tuesday and Thursday in limited quantities while supplies last. Rewards go live at 9am Pacific Time. Rouge Reward may sell out but more will become available each Tuesday and Thursday at 9am Pacific Time > https://www.sephora.com/rewards. Thanks!

-Mali 

[semicolon]

Thanks Mali, but I must have not worded my question properly.

i was wondering if a purchase is required in order to check out with the GC reward.

thank you!

[keelybt]

@semicolon No, the Rouge Reward can be redeemed without purchase. Any 750+ point rewards are not required to be included in a merchandise order. 

[miruiz]

Hello, I was hoping to have some inquiries regarding the $100/2500 pt Rouge Reward clarified:

1) It is my understanding that the Rouge Reward does *not* function like a gift card -- i.e. it is not a code to be used as a payment method, rather, a code used for the promotion line/field during checkout. Is this correct?

(If so, wouldn't we be excluded from using the Reward toward future VIB/Rouge seasonal sales and possible deluxe samples, etc.?)

2) How many times can a Rouge member redeem 2500 pts for $100? Is it the case that as long as a Rouge member has the required points available, they will be able to redeem points for the Reward every Tues/Thurs as long as it is available in the Bazaar?

Thanks!

[eco1368]

Spoiler

I read somewhere that you can only redeem once annually. 

[LaurieBT]

Hi @miruiz,

The Rouge Reward cannot be combined with any other promotional offer. To redeem, you may enter the code in the "promotions" field during checkout.

I'm not sure that there is a limit on how many times a Rouge client may redeem the reward. This will be available in the Rewards Bazaar on Tuesdays and Thursdays, and Rouge clients with 2500 points or more should have a chance to redeem. I hope this helps! 🙂

Warm regards,

Laurie

[miruiz]

Thank you so much for the helpful response, @LaurieBT! 💖

[buterfli788]

Can someone from Sephora Customer Service clarify if Rouge members are going to stop being able to receive the complimentary custom makeovers starting next year? I would like to know before I go and spend $$ during the sale to reach Rouge again for 2019, since that is pretty much the main reason, at least for me, that being Rouge is worthwhile. 

[Jwoolly1]

I’d like to know this too. Honestly if they get rid of this benefit then there really isn’t a real plus for me. The reason I’m rouge is because of the makeovers that allows me to see products on and then I buy more. If I have to pay for products ahead of time, Ulta will definitely be my first pick. And their rewards program is awesome and they help with makeup. So Sephora, you need to rethink your rewards. 

[SianBT]

Hi @buterfli788,

Rest assured, our Rouge clients will still be able to enjoy Custom Makeovers! Please contact your local store for assistance scheduling your makeover. 

Bisous, 

Sian

[aantic]

So the Canadian VIB Rouge members do not get Free Customer 45-min Makeovers anymore after December 2018?! 

[MaliBT]

Hi @aantic,

You will continue to have all the great benefits you have today. These are just added bonuses to the current program. 🙂

-Mali