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Post in Customer Support
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Beauty Insider Appreciation Event 2018

BI Appreciation Image.png

We are updating the Beauty Insider program with exciting changes to benefits, which you can learn more about here: https://community.sephora.com/t5/Customer-Support/Beauty-Insider-Program-Updates-FAQS/td-p/4114842

 

In celebration of our Beauty Insider members, we are offering exclusive access to this year’s Beauty Insider Appreciation Event. Here's the breakdown:

 

Rouge, you shop the event early beginning Fri 8/24. This means you get 20% off on the hottest beauty products before anyone else. You can continue to shop the entire event through Monday 9/3.

 

VIB and Insiders get to shop, too! Starting Thursday 8/30, VIB will receive 15% off and Insiders will receive 10% off your purchase.

 

You can use your discount one time online or as many times as you want in-store. Check your email to get your code!

 

Want more details? Check out our FAQs:

What is the Beauty Insider Appreciation Event?

This is a special event to celebrate our Beauty Insiders and the recent changes to the Beauty Insider program. This promo is a great excuse to splurge, restock favorites, and start stocking up on fall newness.

 

What’s the offer?

Rouge gets 20% off, VIB gets 15% off and Insiders save 10%. Plus, Rouge (we see you!) gets to shop early before VIB and Insider.

 

What if I like to order online?

That’s cool. You can redeem the offer on both US and CA sites. Please note that online orders are one time use however you are welcome to shop as frequently as you’d like in-store.

 

Can I redeem the offer more than once?

Online you may redeem the offer one time but if you forget something the first time around, don’t even stress. The offer can be used as many times as you want in-store.

 

What’s my code to shop?

You can shop one time online with your code below based on your tier:

Rouge: YESROUGE

VIB: YESVIB

Insider: YESINSIDER

You can also bring your barcode into store to use as many times as you want. Check your email to get your store barcode!

 

Dates, please?

Rouge: Fri 8/24 - Mon 9/3

VIB and Insider: Thurs 8/30 – Mon 9/3

 

Wait, why are the dates split?

As a benefit of our top tier of membership, Rouge gets to shop the event early.

 

Is this offer available in Canada?

Yes! Some Canada stores may be closed on Mon 9/3 for Labor Day so be sure to call your store for holiday hours and closures.

 

What about Sephora inside JCPenney?

The offer is valid in Sephora inside JCPenney stores however, the offer is not valid on jcp.com.

 

Are there any exclusions?

In one word, yes. In lots of words: The offer cannot be applied to previous purchases, gift cards, Flash shipping or PLAY! by Sephora subscriptions, or combined with any other promotional offers. Not valid on purchases of Dyson, customizable sets online or through Sephora’s Customer Service. Clients are limited to three Drunk Elephant-branded items per transaction and three Tatcha-branded items per transaction. Merchandise quantities may be limited, see store for details.

RE: Beauty Insider Appreciation Event 2018

Don’t get me wrong. I currently have my own personal problems with Sephora regarding returns (I’m a reasonable human being. I always thought they had an overly generous return policy that I took for granted but I don’t agree with their approach to enforcing a stricter return policy or how they’re currently handling it). However I been a loyal regular customer of Sephora for 20 YEARS. Started shopping with them the moment they entered the US and I will say this, I have to give them some credit for trying to change and offer a vib sale in August for the first time ever. I do not think it unreasonable for them to only allow 1 purchase online for this particular sale. Unless they are not offering the nov holiday vib sale, I think people are lucky to get this sale given how Sephora typically operates. I told Sephora that running limited number of sales per year always led to me overbuying overstocking and then needing to return which led to my current personal issue with them. I prefer more competitive sales per year even if SOME of the sales have more restrictions. Other major competitor only allows one 20% coupon in store OR online ONE TIME only. We should just appreciate their effort to provide better sales. They never did this before. Maybe I’m the only one who feels this way but I’m all for more good sale opportunities anytime. Again other big competitor only allows 1 purchase one time and you CANT do both in store and online for that one time purchase. Unless there’s another competitor who provides almost all the brands and services all in one company that Sephora provides at same or cheaper price, I think we should look at their new effort as an unexpected privilege and not question it.

Agreed! DO BETTER SEPHORA

Agreed! DO BETTER SEPHORA

Re: Beauty Insider Appreciation Event 2018

Give me a break.... so what you are saying is that you are mad that you can afford makeup but not the assistance you would need to go shopping. There’s no reason why you can’t just make sure you get all your items in one order online, and if something isn’t available buy it on the next sale in November. Crying discrimination because you can afford to spend money in store but not to get there, it’s not like they are making it “in store only”. 

Re: Beauty Insider Appreciation Event 2018

People complaining have valid points. And why do you care if they complain, if you're happy, then move along and stop arguing with them...

Re: Beauty Insider Appreciation Event 2018

I am also surprised and disappointed by this. Not everyone has access to a proper Sephora, let alone easy access. Where I am from there is not a Sephora for 45 miles and even then there is huge variability in size and what each store carries. I really hope Sephora reconsiders this. It favors those with a car, access to large Sephoras like NYC or LA and a work and life schedule that allows them to go to Sephora easily and quickly. 😕

 

Still, thanks for the discount, Sephora! I hope you will open back up the online ordering. I NEVER shop in the stores. I don't like to for a multitude of reasons.

Re: Beauty Insider Appreciation Event 2018

Will this replace the regular 20% off sale in November or is this just something extra?

Re: Beauty Insider Appreciation Event 2018

One time only code is so inconvenient and defeating the purpose of shopping online.  Many of us shop over two pay periods and can't always make it to a store and don't want to deal with things selling out online or no stock. 

Re: Beauty Insider Appreciation Event 2018

I'm disabled so I depend on online shopping 😧 this is seriously inaccessible for people like me

I am with you. This news disappoints me..

I am with you. This news disappoints me..

Re: Beauty Insider Appreciation Event 2018

the store is too faraway... usually the online code can be used multiple times.. this is kind of dealbreaker 

RE: Beauty Insider Appreciation Event 2018

I’m guessing that you can use the rouge then VIP and then insider codes also online?? Seems like we were able to do that in the past??

Re: RE: Beauty Insider Appreciation Event 2018

Hi @caway,

 

Clients will be able to redeem the promotion code based on their specific tier. 

 

Best,

 

Steph 

Re: RE: Beauty Insider Appreciation Event 2018

@StephanieSBT OK Thanks.

Beauty Insider Appreciation Event 2018

I'm excited for the appreciation event however only able to use the coupon online 1x isnt cool. I don't have a Sephora within 2 hours of my house, 120 miles or more away from my house. I don't think I'll be able to make it to a store 😔

Re: Beauty Insider Appreciation Event 2018

I was excited until I noticed that Dyson is excluded from the sale. It is the only Item that I am interested in. Does anyone know if the Regular event in November also excludes Dyson? If so, I'll plan to  purchase it elsewhere.

 

Re: Beauty Insider Appreciation Event 2018

Same issue here. But I notice that Dyson is excluded online. Not sure whether we can purchase it in store. I will try.

Re: Beauty Insider Appreciation Event 2018

Hi @AnnieMarch26,

 

I'm sorry about this! Please stay tuned for information regarding upcoming promotions. Thank you. 🙂

 

Best Regards,


❤️ Raquel 

Re: Beauty Insider Appreciation Event 2018

I am very close to making Rouge. In fact, I should make Rouge with my first purchase during this event. Will I be able to start using the Rouge benefit immediately, for any additional purchases I make during the event? Thanks!

 

Re: Beauty Insider Appreciation Event 2018

Hi @kayceern,

 

Once you reach Rouge status, you should be able to start using all the new benefits immediately! Please feel free to send me or any other Mod a private message if you need assistance with anything. Thanks. 🙂

 

Best Regards,

❤️ Raquel 

RE: Re: Beauty Insider Appreciation Event 2018

If you’re vib during the first purchase you will enjoy VIB benefits, afterwards it’s Rouge 🙂 hope this helps

Re: Beauty Insider Appreciation Event 2018

The one time use online thing is a bit obscene. The only store close to me is a tiny JCP store and I planned to split my order between two pay periods. This will very likely decrease how much I’m going to be buying. 

511 Replies