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Post in Customer Support
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BEWARE SKIN INFECTION MAKEUP APP

Day 22.  Face infection after makeup application @ Sherway Gardens Etobicoke ON Canada. DR confirmed. 

 

Filed complaint with public health. A rep went out to check it out.  Major thing she noticed was no where to wash hands. Two bathrooms occupied continuously. Management at store tried to lie and say I didn’t let them know.  I went in shortly after happened. 

been waiting a few weeks.  Filled out claim form, provided pictures.  

BEWARE!!!  I am totally scarred and pain. 

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Re: BEWARE SKIN INFECTION MAKEUP APP

@LuisaG79 I'm sorry to hear about this experience! Once your claims packet has been received, it will be reviewed by our claims department and you can expect to hear back within the time frame stated on the claims packet. 

Re: BEWARE SKIN INFECTION MAKEUP APP

Hi 

 

I spoke to others and they told me that if they have known I was going to Sephora Sherway, they would have told me not to 

Toronto health went in and concluded no where to wash hands.  Occupied restrooms and too much staff.   My face is scarred and hurts.  It’s infection.  I’m going back to the dr. My face looks horrible.  Now my eye infected and my nose …could be related or not. 
this is all I needed. My face is damaged and I am dealing with my arm being disabled and mangled after dog attack.  I am seeking help for that and now this 

it’s been a mth almost !!!  You guys just pass this on ? No compassion. Especially the manager there ?  No e mail back no follow up. 
pic taken today. 25 days later.
#sephorasherway #makeupapp #sephora 

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Re: BEWARE SKIN INFECTION MAKEUP APP

@LuisaG79  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

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