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BEAUTY INSIDER POINTS DEDUCTED BUT SAMPLE MISSING

I had two free samples with my order and I also cashed in points to get two more samples.  However, I did not get one of the samples I cashed my points with.  I understand it is just a sample but why have beauty insider points if it doesn't work?

Re: BEAUTY INSIDER POINTS DEDUCTED BUT SAMPLE MISSING

@SFF1214 I will send you a PM to help. 

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