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Post in Customer Support
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App not working

App is not working for me. I'm trying to add a new address to finalize my purchase and it says "failed internet connection " so I can't even make a purchase. My internet and wifi working great. I've tried restarting my phone and reloading the app.

Nothing seems to work and I need to make a purchase 

Re: App not working

@MarizaChristine I'm sorry to hear that you are having trouble! Have you tried deleting and reinstalling the app? Are you having the same issue through a mobile browser?

Re: App not working

@MarizaChristine can you place the order through the website without using the app?

Re: App not working

Should I try on my laptop maybe?

Re: App not working

@MarizaChristine Yes, please let us know if you are having the same experience on your laptop. 

Re: App not working

Spoiler
 

Hi

It did work on my laptop but still nit working on my phone. I even un-installed it and reinstalled the app and it still says no internet connection 

Re: App not working

@MarizaChristine, I'm glad that it worked on your laptop, and I apologize for the trouble with your app! We're happy to look into this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your app version number, a screenshot, and if you're using iOS or Android, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

 

Best,

Laurie

Re: App not working

Thanks for getting back to me. What did you want a screenshot of?

marizza

Re: App not working

No it takes me directly to the app on my mobile browser  😞

I tried again a few minutes ago at 1140 am est

 

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