App issues

[MoHarris]

Hi ! 

I’m having login difficulties with the app. I’ve reset my password several times. I called support last week and they told me just to reset my password and still having issues. Please help. 

 

[Pugluma]

For those looking for help.

I asked IT individual from work about this (since Sephora’s IT simply states to reset password … sigh). 

What they recommended worked. 

1. Delete app

2. Restart phone/device

3. Clear all browser(S) cache

4. Restart phone/device
5. Go to Sephora’s web version and do a password reset

6. Login to web version with new pw 

7. Reinstall app

8. Login to app with new pw

[Pugluma]

Same. Can login on web version, but app won’t recognize. 

[keelybt]

@Pugluma I'm sorry to hear that you are having difficulty. I will send you a PM for more information. 

[DaneeBT]

Hi @MoHarris I'm so sorry about this! I'll send you a PM.