App glitching - loves list

[maryfranw]

Hi-

Is anyone having trouble with their loves list over the past day or so? After the forced update, anything I had added in March was gone and a bunch of stuff I had deleted was there. 

I added items back to the list and they were there for a bit and then I was forced to log back in and all my new stuff was gone, some items I had added last week were there but then so was stuff I had deleted and items that had been on my list forever are now gone. 

on top of that, I’m being forced to re-login every time I open the app. I can’t find app status information anywhere so I thought I’d ask here.

I’m just trying to collect my ideas for what to buy during the sale and don’t want to keep redoing the same thing because the app is janky…

[arsimon]

Same problem here! And it's also weirdly switched around- like items I added years ago are showing up on top and marked that they were recently added. Super frusterating to have stuff mixed and and half of it deleted. 

[LaurieBT]

@arsimon, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[LindsyJo]

Hi! I'm having the same issue nothing on my love list is accurate neither on the app or on the browser.  When I send it or save it as another file logged out of Sephora I see some of the missing products that should be on my list.  I really don't want to recreate the list.

[raylinslay12345]

I live how my acne’s gone slay

[keelybt]

@LindsyJo I'm sorry to hear that! Our technical team is looking into this issue and we hope to have it resolved soon. 

[efriedle]

Same issue! My Loves list is totally wiped. Extremely frustrated. 

[keelybt]

@efriedle I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and any error messages you are receiving or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Adb96]

I'm having the sam issue everything I added after Jan is gone. So frustrating!

[LaurieBT]

@Adb96, I'm sorry to hear this, and we're happy to look into this for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information and your registered email address, I'll look into this. Please let me know if you see this issue on the desktop browser, mWeb browser, and the app. 

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[Adb96]

I turned on my private messages, can you send me a message and I can provide the info. Thanks!

[NightShade13]

Dear Moderator,

I am growing increasingly frustrated.

This horrible glitching website won't let me respond to you. 

I have managed to change my Profile settings so Private messages is on.

I can no longer see your post, so I am responding based on memory

I cannot private message you, the little envelope icon is useless, 

cliciking around give me one error message after another

I already called the Customer Service number and, as usual, I got someone who

didn't understand me making repeat apologies. Apologies don't solve problems.

Email? Yeah, another big waste

In a public forum, I would even state how I finally fixed other problems with this website.

My problem is the same as everyone else's here: My current Loves List has been replaced with a Love's list from several months ago. If you figure out what the problem is for one customer, wouldn't it stand to reason that's probably what went wrong for every customer? 

[NightShade13]

I am also having this issue. 

The Loves List looks like a list from, Idk maybe January or February.

NOT my current list.

It just took IT MONTHS to fix issue of my credit card Rewards not showing on my online account.

Then, there was the issue of in-store purchases not being credited to my Insider Beauty Account.

Now this.

I dont understand this. It's always one problem after another.

[LaurieBT]

@NightShade13, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and a screenshot of the Loves List issue, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[NightShade13]

Now I can reply to you. I tried deleting my second post.

Surprise! Clicking the delete button didnt work - lol

What a mess.

[LaurieBT]

@NightShade13, I have sent you a message to further assist. 

[rxnarmz]

Im currently experiencing the same issue. The list was there yesterday and its empty today. Is there any solutions to this?

[LaurieBT]

@maryfranw, I'm so sorry to hear this! Can you please provide the make/model of the device you're using the app with? Additionally, are you seeing this issue with the Loves List on the web browser as well, or only the app? 

[A7Xg]

I'm having the same issue using my browser! 

[LaurieBT]

@A7Xg, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with a screenshot of the Loves List issue, I'll look into this. Please also confirm if you're seeing this issue on the app, in addition to the web browser. Thank you! 

[KMZel]

I’m having the same issue! Of course it would be the time I just saved a bunch of foundations I shade matched in the store 🙃