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Post in Customer Support
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App Not Working

Hello,

 

Recently I been having an issue with my Sephora app. I can't seem to add any products to my shopping cart and the error to check my Internet connection pops up even though my Internet works and I can navigate around the Sephora app just not load products or add products. 

 

I have tried reinstalling my app, and clearing my cache, as well as checking for Updates. I am running on a Pixel 8 pro and honestly don't know what else to do to trouble shoot this problem that seems to be plaguing a lot of other users.

1 Reply

Re: App Not Working

Hi @Nuners,

 

I'm so sorry for the about this! Our teams are currently working to fix this, and we suggest using the browser in the meantime. I apologize for any inconvenience this causes!

 

Best,
Laurie

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