Already opened item

[yogi5678]

I recently ordered kiehl’s creamy eye treatment using points but the item arrived and appears to have already been opened. It’s the only thing I need to return from this order — can I return it in store? Will points be refunded?

[NBeana44]

Hi, the same exact thing happened to me. It looks used, was leaking, and soupy. Kiels avocado eye cream reward sample. Do we get points back if returned a defective reward points purchase? 

[keelybt]

@yogi5678 @NBeana44 Oh no! I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service