According to Tracking, stated my package was delivered on Saturday at 10:45PM but never received it!?!

[Robynhearts]

I'm extremely concerned about my order since at first only 1 item was shipped and I did receive that. However, the rest of the shipment was shipped on 5/15 and tracking information was available in the Sephora app but not updated. Out of curiosity, even though it stated I would receive the order by 5/20, the Ontrac website shows that the package was delivered on 5/16 at 10:45PM?! I looked everywhere around my house this morning and could not find anything. Please help! l really needed the face wash and sunscreen from this order and all I got was makeup brush soap 😕 I have provided the image from the Ontrac website as refer. Please let me know if you need anything else. Otherwise any help would be greatly appreciated! Thank You

[DaneeBT]

Hi @Robynhearts, I'm so sorry to hear that! I'll send you a PM to assist.

Always,

Danee