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Post in Customer Support
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2500 Points for $100

Hi I am a little confused on how to redeem my points. A sales associate told me you can only find the offer on Tuesdays and Thursday at 11am (Illinois Time) so I went on the site at exactly 11am and could not find the offer anywhere. I am a rogue member and tried to apply the points, looked through the promos or rewards, and looked through the bazaar items and it never showed up. I refreshed the page until 11:30 but never saw the offer. I understand there is a limited quantity but I entered at 11am on the dot and did not even see it posted anywhere.

2 Replies

Re: 2500 Points for $100

Hi @Marlena09 and @CassiaTaygen

 

It looks like the Rouge Rewards are currently available. I recommend checking both your web browser and the Sephora app.

 

Best regards,

Laurie

Re: 2500 Points for $100

Iโ€™ve been refreshing as well and no new drops yet. Iโ€™ve also been watching for the Rouge reward for weeks and have never seen one. Iโ€™ve come to the conclusion that the rewards race with Sephora isnโ€™t really worth it anymore ๐Ÿ˜•

Re: 2500 Points for $100

It posts at 9 AM Pacific time which is 11 AM central time or 12 PM Eastern time. Iโ€™ve been on here since 10:58 AM central time refreshing and never did see it posted today so Iโ€™m not sure whatโ€™s going on.

Re: 2500 Points for $100

Yes I meant that I have been refreshing for 20 minutes not 30 but I have never redeemed them before as I have been saving up

Re: 2500 Points for $100

I suggest trying your browser. I tried on the app multiple times and it never shows up or it comes super late and even then I had issues checking out. Since I switched to my browser its so much easier and I've been able to redeem is 3 times. 

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