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Post in Customer Support
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$100 Rouge reward

Hi everyone, 

I got the $100 reward but i still had to pay full price at check-out. Will it refund the money to me later? Im not sure how it works so i canceled my order ๐ŸฅฒIMG_4290.png

โ€ƒ

Re: $100 Rouge reward

@Annie190393, I'm happy to check on this. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Re: $100 Rouge reward

@Annie190393 @when you get the reward it doesnโ€™t automatically apply. You get an email with the code to put at checkout. Also please read the terms on it. 

Re: $100 Rouge reward

Congrats on reedeming your reward! If you just claimed it it may have not arrived in your account yet it goes to your email if itโ€™s not taking it off now itโ€™s not being applied yet. โค๏ธ look out for an email the same associated with your account ๐Ÿ™‚  @Annie190393 

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