$100 Rouge Reward Issue- Unable to checkout

[noushin]

I have been experiencing an issue while checking out with my $100 Rouge reward. It just asks me to enter the cvv or to remove the Rouge reward from the cart. Since it is redeemable through points only in the payment section it says "no payment is required" but still it asks for cvv. I am sure where to put it since that option is not given. And, sometimes it is just asking me to remove the rouge reward from the cart. 

I tried from the both website & the app and from different browsers too but still the same problem. I can see many other people complained about it already but still no fix on that. This is frustrating. We can't use our own points. 

[keelybt]

@noushin I'm sorry for the confusion! I see this is currently being looked into further and we appreciate your patience. 

[noushin]

Hoping for it to resolve soon since I’ve been waiting since last two weeks. 

[noushin]

Hi: I replied to your PM.