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Post in Customer Support
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10% off text promo code not working

I signed up for text messages and tried to use the promo code I was sent, but keep getting the message "Offer available to select BI members." I read through the fine print for SMS sign-up and it doesn't say certain people aren't eligible, and the code was sent directly to my phone, so not sure why it's not working. 

Re: 10% off text promo code not working

Hi Sephora, I also just signed up for text messages and am receiving the message that the 10% off offer is only available to select BI members. I am confused why the code is not working as it is my first time signing up. Can you please reach out to me! Thank you Sephora.

Re: 10% off text promo code not working

Hi @RRachell11,

 

I'm sorry for the trouble and I'll send you a message shortly.

 

Best,

Laurie 

Re: 10% off text promo code not working

Hi,

I have just signed up and got the message from Sephora but the10% discount code wasn't work!

Re: 10% off text promo code not working

@vmcy I just sent you a PM.

Re: 10% off text promo code not working

Mine isn’t working either! Did anyone figure this out?

Re: 10% off text promo code not working

Hi @AlexandraEstele,

 

I'm happy to check on this and I'll send you a message.

 

Best,

Laurie 

Re: 10% off text promo code not working

Hi! I am also experiencing the same issue with the 10% off code not working.

Re: 10% off text promo code not working

@Astroidblues47 I'm sending you a PM to assist! 

Re: 10% off text promo code not working

I’m having the same issue. I thought it was just my app so I left it for a while and came back but it still says “Offer available to select BI members.”

Re: 10% off text promo code not working

@KileyR I will send you a PM. 

Re: 10% off text promo code not working

I am having the same problem 

Re: 10% off text promo code not working

@marieu07 I will send you a PM. 

Re: 10% off text promo code not working

Mine isn’t working either 

Re: 10% off text promo code not working

@jdham sorry for the confusion. It does not appear we are offering a 10% discount for signing up for text updates, at this time.

Re: 10% off text promo code not working

Mine isn’t working either. 

Re: 10% off text promo code not working

@abbylynn123  I will send you a PM to help. 

Re: 10% off text promo code not working

I’m getting the exact message! I’ve spent hours researching new products and adding them to my cart to use the 20% off coupon that was mailed to me with my name on it…and I get the “offer available to select BI members” and it’s only valid until midnight tonight so hopefully someone will let me place the order with the discount tomorrow! 🤞

Re: 10% off text promo code not working

Hi @ababl oh no! I'll send you a PM!

Re: 10% off text promo code not working

I've got the same issue too, can someone help?

Re: 10% off text promo code not working

Hi @asdf431 I will send you a PM!

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