10% discount text sign up not working

[sunrayrayz]

I need help! I received a 10% discount from signing up for text messages and it does not work... says only valid for select BI members.

[missmayamay2you]

customer support I’m having same problem!! Can someone help me as well? Thanks so much l!!

[SamS17]

Hello! I'm also having the same problem if someone can help. Thank you! 

[keelybt]

@SamS17 I have sent you a PM

[ash26]

I have tried to sign up but I'm not even getting the text. Not sure why.

[LaurieBT]

Hi @ash26,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best regards,

Laurie

[liz19596]

I am also having an issue. Signed up several times but have not received a text.

[keelybt]

@liz19596  It looks like your private messages are currently turned off. Please send me a private message with the phone number you used to sign up or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[jez6]

I have the same issue. Signed up for texts, but the 10% off is not working.

[DaneeBT]

@jez6 Oh no! I'll send you a PM. 

[abmama0202]

Similar issue, but I’ve signed up several times and have not received a text

[keelybt]

@abmama0202 I'm sorry to hear that you are having trouble. I will send you a PM. 

[MaryAhn]

Does not work, too. 😞

[keelybt]

@MaryAhn I will send you a PM. 

[cabbott]

It isn't working for me either!

[keelybt]

@cabbott I will send you a PM. 

[cabbott]

Hi! It’s not letting me respond to the PM

[keelybt]

@cabbott I see that you have now been assisted with this by phone.

[VeenisN]

Its not working for me either...

[LaurieBT]

Hi @VeenisN,

I'm sorry for the trouble and I'll send you a message to assist.

Best,

Laurie 

[DaneeBT]

@sunrayrayz sorry to hear that. I'm sending you a PM.