$0 Balance

[embies]

For Mothers day my son gave me a $75 gift card.  I was saving it to combine with the gift cards I get for my birthday to purchase a few things.  I scratch off to get the gift card number and add it to my account when it states is at $0 balance.  I never used it...I go into my history and do not see anything purchased this year.  I just called and they told me I used it online on 5/29 when I never did.  The customer rep could not give any other details.  After reading the previous complains about the $0 balances I am so disappointed.  Either CVS or Sephora data was compromised.  

[LaurieBT]

Hi @embies,

My apologies! If you would like us to take a look further, you may send myself or any other Moderator a private message with more details. Alternatively, you may call 1-877-SEPHORA (1-877-737-4672) or chat with a live agent at https://www.sephora.com/beauty/contact-us. If the chat page shows it's unavailable, you may need to keep the page open for a few minutes until the next agent becomes available. Thank you!

Best regards,

Laurie