Please get points back
I was never made aware that points can expire. I’ve had several
employees tell me when I shopped there that points do not expire. I went
into my account today and see that they are all gone. I have be...
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Please get Sephora points back?
Hi there. I didn't realize Sephora points expired. I had been saving
them for a big item. I happened to be in a store today and saw something
I wanted to use points for (in addition to my purchase) an...
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Re: Please get Sephora points back?
Hi @JenCam5, I'm sorry, points will only expire if your account is
active for 12 months or longer. To keep the account active, you would
need to make a purchase, or redeem a reward, the birthday gift,...
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Re: Please get Sephora points back?
The same thing happened to me. I had no idea points could expire. I
didn’t receive any notification that they were expiring or had expired.
Is there any way to reinstate them? I have been saving them,...
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Re: Please get Sephora points back?
Hi Laurie,I am seeing that my points expired as well and my heart is
broken. Is there any way I can get them back? I was never told they
would expire within one year.
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Tax exemption
How do I add tax exempt to my online account with a status card
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Not delivered
My packgage was not delivered and customer service told they can not
help because my address is a fowarding address and the worst part is
that I used 100 points and my birthday gift was included in th...
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Change Birthday
Hello! I do not remember setting this date as January 1st, but my
birthday is incorrect. I don't know if I have to make a purchase or not
to change it, but if I don't have to make a purchase, can you ...
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Re: Change Birthday
Hello! my birthday is May 18 but on my account it dosnt say that can u
please fix it?
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Sephora inside JCPenney Scent Voucher
I have a couple of scent vouchers for use at the Sephora inside JC
Penney, which I understand no longer exists. Am i still able to use
these vouchers anywhere?
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Re: Sephora inside JCPenney Scent Voucher
My son just found a scent voucher as well. It says it can only be
redeemed at Sephora inside JCPenney. Is there a way to get credit or use
it elsewhere? Thank you for your help!
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Gift card scam
I purchased a $50 gift card and it says zero balance even though it was
never used. Called Sephora and they wouldn’t do anything to help me
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Re: Gift card scam
Hi @makeupandpizza, I'm sorry about this! I'll send you a message
shortly. Best, Laurie
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Bad Customer Service
I’m a new customer and from my bad experience trying to do a simple
return, I would advise people to stay away from ordering from
Sephora.com. When ordering online, Sephora can take as long as they
wa...
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Re: Bad Customer Service
@DoNotOrder I'm sorry to hear that you are unhappy with our return
policy. The return time frame does begin on the date of purchase and I'm
sorry for any inconvenience this may cause. I will share you...
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Re: Bad Customer Service
Searching this forum, I find that many customers have the same complaint
and you write the same verbatim canned response. It’s reflective of the
Sephora company culture of ignoring legitimate complain...
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Re: Bad Customer Service
So if Sephora hypothetically takes 30 days to ship an item (especially
during sale promotions and holidays), a customer has 0 days to return an
item. Terrible policy and your store staff and phone sta...
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Changing birthday
Can you change my birthday to Nov 15th? I used a random date before
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