Postal Code not Valid
I haven't been able to purchase since moving to my new address 2 years
ago due to my postal code "being invalid". My postal code has a Zero in
it and I suspect that's why. Calling hasn't fixed the iss...
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Problem getting refunded for returned items
Hi, I’ve been a loyal Sephora customer for years, with no issues or
complaints until now. I placed an order for 7 items on 8/27/2023. The
following day I received an order update, saying one of the it...
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Re: Problem getting refunded for returned items
I went into the store on Monday to return an item. But there was an
issue with providing a return in the system so they said they will
submit in a ticket. I requested for an exchange or just a gift ca...
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Re: Problem getting refunded for returned items
Hi @msteacher123abc, I'm so sorry to hear about this! If this was a
store return, I recommend contacting the store by phone for an update so
they can look into this further. Best regards, Laurie
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Re: Problem getting refunded for returned items
Same thing happened to me. I returned some items from my order and I got
an email stating that they were working on the refund. I waited close to
a month and still no refund. I called to check and was...
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Re: Problem getting refunded for returned items
Hi Littletxgirl i have run into a similar situation with a different
company . What I did was contact my bank whoever you have your cc with
and explain everything that has happened . And make sure you...
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Someone stole my items..
Babes I found my package at my garage wet and ripped apart, and all my
items missing..I was panicking and didn't know what to do and my friend
told me to ask you guys for help what to do, anyone have ...
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Missing Samples
I was excited to try my free perfume samples for my bday. Packaged
arrived and no samples. Seems like a pattern. This is not the first
time. Is there a customer service chat to discuss?
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Re: Facebook ad about Sephora Gifts
@TamannaTazree I removed the link you shared because we do not allow
outside links on BIC. This is not one of our offers and I would not
recommend engaging with it further and reporting it to Facebook.
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Submission error
I am trying to leave a review for Influenster that requires I leave a
review on the Sephora site. I have to click the link through Influenster
to view it and leave the review as it is not found when I...
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Re: Submission error
@rann61 Sorry for the confusion! It doesn't look like we carry this
product on our website so a review cannot be left for it.
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Re: Submission error
It shows on your site when I click the link from Influenster. It also
allows me to go through the whole process of the review and leave
pictures but when I click submit I get the error.
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Re: Submission error
@rann61 I can confirm the Charlotte Tilbury Magic Energy Eau De Parfum
is not carried on our website!
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Re: Submission error
I'm having this exact same issue with the Charlotte tilbury joyphoria
perfume The perfume is listed on the site it just won't let me leave a
review.
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Re: Submission error
@lelandsma925 I see that you already submitted a review for this product
on 4/18, which has posted. If you would like to submit a new review, I
can remove it for you.
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Re: Submission error
No I don't want to do another. I just kept getting an error messaging so
I was never aware it went through. Thanks for letting me know.
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Birthday
Hello, I can’t seem to add my birthday gift to my cart. Thank you
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