Rewards history
HiHow would I see my Rewards History for 2024? It seems like my rewards
balance right now is lower than it was a few days ago.Thanks!
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Survey Points
I received an email in February offering me to complete a survey and
after completion I’d receive 200 points. I completed the survey but
still haven’t received the points. How do I go about getting the points?
Thank you.
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Veho Shipping Sucks
Hi! Just wanted to warn others who currently shop and order online using
Sephora that they have decided to use a shipper called Veho. I was
supposed to get my products delivered last Thursday and to d...
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Re: Veho Shipping Sucks
Having a similar issue right now. First order was "lost." Then Sephora
issued me a replacement order, which was supposed to be delivered today
when my office was open. They tried on Saturday, after I ...
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Review not posted
Hi,I submitted a review for Urban Decay Face Bond Foundation last week
and I have not seen it posted yet. The review is part of the tasks to be
completed by Butterly as I got the item for free to try....
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Re: Review not posted
@noviera I see that your review was successful and approved. You can
find your review on the product page!
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Re: Review not posted
Hmm that’s weird. I can’t seem to find my own review l. And usually it
would show up on my Community profile page, but not this time. Do you
mind sending me the screenshot of it please? Thanks.
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Re: Review not posted
@noviera The removal of the Ratings & Reviews summary page on your
Community profile is something that we are aware of and is the
unintended result of some Ratings & Reviews and Questions & Answers
im...
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Waiting on refund
I did a pickup order like I always do, about 355 dollars, used my visa
debit card. It’s a debit card. Didn’t like what I ordered and returned
it, was told it would be immediate but the money has yet t...
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Re: Waiting on refund
Hi @KittyKimi, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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Order cancelled no Afterpay refund
Sephora customer support says order is cancelled on their end, but
Afterpay support says they are still awaiting merchant approval to
process a refund. who do I contact to resolve this? Anyone have any
luck?
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Gift card buyer beware
My daughter was gifted a $100 Sephora gift card for her 14th birthday. I
took her in store to use it and she made a small purchase. The cashier
told her she had a $82 balance remaining. Around a week ...
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Payment Error
I’m having a hard time ordering online. It always says can’t process due
to payment error then cancels my orders. What is going on?!
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Re: WHY DID PRICES GO UP?!?!?!
@ALLIEEEEE17 If you're located in the US and on the app, please select
your name at the bottom, scroll down to app settings, then select US as
the region to ensure you are seeing our prices in US dollars!
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Re: How do I get points on my account
Hi @prettymalayah , @SportyGirly125 is correct! If you didn't receive
points for an in-store purchase, please send me a private message with a
clear photo of your receipt so I can further assist. Thanks!
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Re: How do I get points on my account
@prettymalayah @If you have an account with Sephora, it’s points for
dollars spent online or in store. Sometimes they have challenges where
you can earn points or multipliers.
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Elf Cosmetics
Why doesn't Sephora have it? It's a good quality makeup and it's cheap.
I think a lot of people would buy it.
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Re: Elf Cosmetics
It's already at ulta and target as well as other drugstores. Sephora
sells the original products that elf dupes. Not good business. List of
elf-duped products carried at sephora below:
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Re: Elf Cosmetics
Sephora considers itself higher end...they don't carry drugstore brands.
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Missing items
Who do I contact about several missing items in my shipment?
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Error when checking out
I was on the app trying to check out my cart and it wouldn’t let me add
a payment plz help
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In-store purchase not showing up on account
I made an in-store purchase earlier this week and I cannot see the
purchase history on my account and I haven't received the points for it
either. I picked up an online order originally and then purch...
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Re: Another victim of the 25% off Sephora credit card scam
I have received two Sephora credit cards and I never got the 25% off.
Sephora says call the bank and the bank says to call Sephora. WHO has
time for all this and the phone call is verrrrrry long with fast accents
when you call the credit card number.
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