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Didn't receive an item
I can't find the contact number so i can report i didn't receive an item
i ordered online please help me carolyn cardillo
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points haven’t updated
i just bought two things in store around 27 hours ago, and my receipt
said i should have added 271 more points to my beauty inside account. it
only says i have 48 on my app, when do i get my 271 more?
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Birthday
My birthday is May 3, but my Sephora account says it's January 1. Is
there a way I can fix that without calling?
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Invalid gift card
I received a Sephora gift card (brand new) for Christmas and went to use
it online today and it keeps telling me my pin should be 8 digits but on
the back of the Sephora gift card it is only showing a...
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Re: Invalid gift card
I'm also having the same problem! I returned a gift today and they gave
me the money on the gift card and the receipt only has a 6 digit
authorization #. Please let me know how I can fix this!!
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Re: Invalid gift card
I have the exact same issue. My card is only printed with a 6 digit PIN
code. I was on the phone with Sephora yesterday and they basically said
the card is useless. It has $100 on it and I’m going to ...
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Re: Invalid gift card
Hi @amarie515, I'm sorry to hear this and I'm happy to take a look in
more detail. I'll send you a message shortly. Best regards, Laurie
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How do I submit my brand at Sephora
Hii am a budding skincare brand owner, I am willing to join Sephora
because hands down its the best place for skincare and cosmetics.My
mission is pretty simple yet important clean and cruelty free pl...
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Re: How do I submit my brand at Sephora
@Purvaja Thank you for your interest with Sephora! We have a standard
process for new brand product submissions. In order to expose your
product to the Sephora Merchandising team, please create a prof...
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Sephora Gift Card Fraud
Hello. Like many others in this forum I purchased a Sephora gift card
from my grocery store on 2/22. I just scratched off the card number
today and found that the gift card was drained on 2/24. The gi...
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Re: Sephora Gift Card Fraud
Hi @Mei1328, I'm sorry to hear this! I'll take a look further and I'll
send you a message. Best, Laurie
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Re: Sephora Gift Card Fraud
i had the same experience - when Sephora responded to my post, I thought
they would make it right. I supplied a photo of the gift card and
Sephora said I'd have the take it up with the grocery store w...
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unused gift card with zero balance
I had recieved an gift card on easter that i had not tried to use until
now. I had just now scratched the back off and when i put i the gift
card in, it said 0 balance? I am confused because i’ve neve...
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Re: unused gift card with zero balance
Don't hold your breath - Sephora will not be responsible for any gift
cards sold outside their own store or online. I purchased a $25 card for
my 12 year old and had the same experience that I now see...
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Unable to use AMEX Giftcard
Hello, I am trying to place an order using my AMEX giftcard and keep
getting the following error. There is no place on the AMEX website to
update the billing address."Unable to place your order. Pleas...
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Re: Unable to use AMEX Giftcard
Hi @Kenziemaj I recommend contacting the number on the back of your card
to register a temporary billing address. If you're still unable to place
your order, I recommend using an alternate form of payment if you have
one available. Thank you!
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Gift card not enough digits
Hello is there anything that can be done when the gift card doesn't show
the full 16 digits or the full pin number. This is the second time i
received a gift card and it looks like the last digits are...
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