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Return policy order date vs received date
I purchased items from the Sephora savings sale and didn’t receive them
until a week later. I never really had a chance to test anything out,
but I recently did, and I didn’t like some of the things s...
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No Confirmation Email
Hi,I placed an order on May 3rd but didn't receive a confirmation email.
When I check in track orders it says it still hasn't shipped after over
a week so i'm wondering if my order went through correctly since I never
received a confirmation email.
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Re: No Confirmation Email
Hi i few days ago I purchased a few items online. I couldn’t sign in
with my account so I checked in as a guest. On sephoras page I got a
massage that my order has been confirmed and that I would get ...
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Re: No Confirmation Email
This happened to me as well. I checked out a as a guest so have no
traceability of the order however my credit card was charged. Customer
support said they could not find the order and the “pending” c...
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Re: No Confirmation Email
Hi There, I am sorry for the trouble caused. In reviewing your account,
I do not see a successful order placed under your account. Since you did
not receive a order confirmation email, the pending aut...
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Re: No Confirmation Email
Hi @haniaahhh - I'm sorry you did not receive your confirmation email! I
am showing that your order is processing and should be shipping within
the next few days. You should be receiving an email conf...
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Gift card is not working
Hi! My dad gave me a gift card today for Christmas and I keep getting
this error message at checkout. Unable to place your order. Please
verify that your card information and billing address are corre...
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Re: Gift card is not working
Mine is doing almost the same thing! I got a fifty dollar one for my
birthday and it keeps telling me my balance is zero, not once has it
ever been used.
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Re: Gift card is not working
Hi @MoonGirl93, I'm sorry for the trouble and I'm glad to see you were
able to place your order. Best regards, Laurie
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Re: Gift card is not working
Hi! I need help with ordering my order, after I click the checkout it
told me "Unable to place your order. Please verify that your card
information and billing address are correct. If applicable, we h...
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Re: Gift card is not working
@rpb23 Please contact us via phone at 1-877-737-4672 or via our live
chat so we can further assist. Thank you and I'm sorry for the trouble!
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Unused gift card has $0 balance
My gift card was missing a partial pin and unable to be used online so I
went in store to use it and they said it showed a zero balance when it
should have $50 and to call the number on the card. I ca...
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