Unused gift card has $0 balance
My gift card was missing a partial pin and unable to be used online so I
went in store to use it and they said it showed a zero balance when it
should have $50 and to call the number on the card. I ca...
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Can you remove my review?
Hi! I wanted to ask if you could remove my review on the Amika Undone
texture volume matte spray? I wanted to add more to it! thank you
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Re: Can you remove my review?
@bethelcreates I've removed it for you! Please allow 24-48 hours for it
to be removed from the product page. Thanks!
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Birthday gift
Does anyone know if I can still get my birthday gift even if my birthday
month was April, I forgot about it 😢
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Points expired
Hello! I did not realize Sephora points expire after 12 months without a
purchase. Is there any way to get them back? I had over 4K points that I
would have used had I known they would be gone come 1/1/24. Thank you!
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Re: Points expired
Can you please assist me with my expired points as well? I recieved NO
email informing me they were expiring. I haven't made a purchase since
I've been pregnant the past couple years and keeping my sk...
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Re: Points expired
@Emilyl625 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. I will
send you a PM for more information.
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Re: Points expired
Hi @slb751 sorry to hear that! Points only expire if your account is
inactive for 12 consecutive months or longer. To keep the account
active, you would need to make a purchase, redeem a reward, or th...
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Re: Points expired
@sofiaskim sorry to hear that! Points only expire if your account is
inactive for 12 consecutive months or longer. To keep the account
active, you would need to make a purchase, or redeem a reward, or...
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Re: Points expired
My Sephora points expire after 12 months without a purchase. Is there
any way to get them back? I had 2700+points.
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Re: Points expired
@azhong666 sorry to hear that! Points only expire if your account is
inactive for 12 consecutive months or longer. To keep the account
active, you would need to make a purchase, redeem a reward, or th...
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Link Online and Instore Account
I just recently created a beautyinsider online account, but I’ve always
had one in store. I used the email I normally use in store to create my
account, but it’s showing up as 0 points, when I know I ...
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Re: Link Online and Instore Account
Can I please get help with this as well? When i go in store I use my
phone number and would like to link it to this online account. Thank
you!
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Rewards history
HiHow would I see my Rewards History for 2024? It seems like my rewards
balance right now is lower than it was a few days ago.Thanks!
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Re: Rewards history
@cathyindallas You can view your point history by going to the Beauty
Insider section of your account and scrolling down to "Points Activity".
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Survey Points
I received an email in February offering me to complete a survey and
after completion I’d receive 200 points. I completed the survey but
still haven’t received the points. How do I go about getting the points?
Thank you.
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Veho Shipping Sucks
Hi! Just wanted to warn others who currently shop and order online using
Sephora that they have decided to use a shipper called Veho. I was
supposed to get my products delivered last Thursday and to d...
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Re: Veho Shipping Sucks
Having a similar issue right now. First order was "lost." Then Sephora
issued me a replacement order, which was supposed to be delivered today
when my office was open. They tried on Saturday, after I ...
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Review not posted
Hi,I submitted a review for Urban Decay Face Bond Foundation last week
and I have not seen it posted yet. The review is part of the tasks to be
completed by Butterly as I got the item for free to try....
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Re: Review not posted
@noviera I see that your review was successful and approved. You can
find your review on the product page!
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