Shipping delays!
So the past 2 orders I've been getting notifications for delivery dates
to expect my package for delivery. Date will go by and ill get another
notification saying there has been a delay. Mind you the ...
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Re: Security code doesn’t save
@rybrown Sorry to hear that! If you're not able to save it on both a
desktop and the mobile app, please try clearing your cookies/cache and
deleting the app and reinstalling it to see if this resolves...
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Survey
Hello, I was trying to do a survey for an employee who help me today,
unfortunately my QR code is not working and I really would like to give
her an excellent survey she help me so much, was very atte...
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Re: Survey
@cladia8 I'll send you a PM to assist!
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Re: Survey
@cladia8 @There is a website by the QR code you can type in and it works
that way as well.
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Amex gift card not processing
Hello,When trying to pay for an order this message keeps popping up
"Unable to place your order. Please verify that your card information
and billing address are correct. If applicable, we have revers...
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Poor shipping and packaging
Honestly what is going on with the Sephora shipping orders?? The last 6
orders i have made either had one item which was not either of the ones
selected, or no samples at all. If substitutions need to...
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Postal Code not Valid
I haven't been able to purchase since moving to my new address 2 years
ago due to my postal code "being invalid". My postal code has a Zero in
it and I suspect that's why. Calling hasn't fixed the iss...
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4th Time Ordering, 4th time with the wrong
I've ordered from Sephora for the 4th time in a period of a month and
every single time I was given the wrong samples from what I chose, one
time the beauty offer that I chose wasn't even in the packa...
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Re: 4th Time Ordering, 4th time with the wrong
@GinaAnne517 Sorry to hear that! Please note, substitutions will be made
for out-of-stock samples. This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples And...
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Refund
How long does it to receive a refund on an item that was ordered for a
pick up but ended up being out of stock in store? Or could I exchange it
for something else?
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Re: Refund
@luvvani If an item was cancelled from your order, you would not be
charged and the pending authorization is typically released within 1-7
business days, depending on your financial institution.
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Missing package with fleet optics
It shows one of my recent orders was delivered by fleet optics with a
proof of photo in the lobby near the mailbox, however after checking
everywhere, the package is no where to be found. I have conta...
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Re: Missing package with fleet optics
Fleet Optics is a horrible company. I hope they stop using them to ship.
I ordered a perfume and picked two samples (which were Dior perfume and
mascara i wanted to try.) They delivered my package to ...
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Question about Dior concealer
Hi there! I recently went to Sephora in person to get color matched for
the Dior Concealer and the employee matched me with the shade above.
Unfortunately, they didn’t have that shade in the store so...
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Tower 28 concealer
Hi! I bought the tower 28 concealer in February but I just recently
realized that it has been breaking me out. I know it’s past the return
date, but I was wondering if I can get a refund or return so ...
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Re: Tower 28 concealer
Hi @sydjoh, I'm sorry about this! Items can be exchanged within 60 days
of purchase. Regretfully, items outside this time frame are not eligible
for return or exchange. To view the return policy pleas...
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Re: Tower 28 concealer
Could I get any sort of store credit? I still have a lot of product left
that I won’t be able to use because it was marketed as acne safe when it
isn’t.
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Re: Tower 28 concealer
It has Polyglyceryl-3 Diisostearate which is comedogenic and broke me
out but on the Sephora website the concealer says: What it is: A
hydrating, non-comedogenic concealer that glides on like a serum ...
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damage item
I received my order and one item is completely damage !
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Re: damage item
Hi @elba722, I'm sorry to hear this! I'll send you a message shortly.
Best regards, Laurie
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Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
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Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
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