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Alpha H Instant Facial

I just received the Alpha H Instant Facial tonic with the 5% glycolic acid.  The pictures of the "tonic" shows a white lotion.  The tonic I received is more of an orange liquid. I went to the Alpha H company site and got even more confused when the demonstration on that site said the tonic was a spray.

 

So, my question is, do I even have the correct product? Or is this just an instance where the company's promotional images and demo videos don't match the product sold?  My concern is the product is spoiled since it is comprised of natural products and has no preservatives in it. 

https://www.sephora.com/product/instant-facial-P442538

Thanks for any feedback

 

4 Replies

Re: Alpha H Instant Facial

Hi @MonetteD!

 

If you did get the correct product, I would not use it since it might be old.  You wouldn't want to damage your skin using expired products.

Re: Alpha H Instant Facial

Thanks @RAWRitsRED  for replying.

 

Since this is an absolutely new product in their line and I had to wait for it to be released, I don't think the product has passed an expiration date.

 

What I think they did was use the photo from another product which is white instead of showing this which is more of an orange-clear liquid. It seems to be more a toner than a lotion or cream.

 

I have used it three times and my skin is fine -- no breakouts or any allergic and I am very sensitive to toners. So this is a good sign.

 

But it still would be nice to know if this is what the product is supposed to look like. I also think the one video shown on the AlphaH site is for a different product since they spray it on a pad.

 

I will post pictures of the bottle and the product as it appears on a cotton ball later. Maybe someone else will have bought the same product and can chime in. 🙂

 

Again thanks for responding. I appreciate it.

Re: Alpha H Instant Facial

@MonetteD I suggest you go to the customer service group and post there. One of the moderators should be able to help you.

Re: Alpha H Instant Facial

Thank you @sprocketta. That's a great idea. I am fairly new to the Community even though I have been buying from Sephora for a while.  🙂 Hugs.

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