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Post in PLAY! by SEPHORA
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Unsuccessful authorization

I just wanted subscribe to Sephora Play. But after being charged 1$ by PayPal i thought something is wrong. I checked recent orders and found unsuccessful authorization status. 
Now I would like to know if another 9$ would be also charged or theyโ€™ll refund 1$? 
Should I try to reorder sephora play? Or they will ship? 

Re: Unsuccessful authorization

Sephora Play has been discontinued. That is probably why it says unsuccessful authorization. I would cancel the monthly PayPal so that you are no longer charged.

Re: Unsuccessful authorization

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Hi how are you 

Re: Unsuccessful authorization

I also have been having the same issue! I have no idea how to resolve this problem. 

Re: Unsuccessful authorization

HI @Bananas22,

 

I'll look into it then send you a PM.

 

Always,

Danee

Re: Unsuccessful authorization

Hi, did you ever get your problem resolve? I have the same issue for the past 8 months. All my orders get the Unsuccessful Authorization immediately whether I use gift card, credit card, or PayPal. When I call, the phone agent is clueless and just say that they'll have the back office take a look but nothing is ever solved.

Re: Unsuccessful authorization

Hi @SayiyanAnna,

 

I will send you a PM to further assist you. Thank you!

 

Best,
Rebecca

Re: Unsuccessful authorization

please help me, I have the same situation.
Status: Unsuccessful authorization

Re: Unsuccessful authorization

Hi @nhatlinh,

 

I'll check on this and I'll send you a message. Thank you!

 

Best,

Laurie

Re: Unsuccessful authorization

please help me, I have the same situation.
Status: Unsuccessful authorization

Re: Unsuccessful authorization

@yauafotoz I will look into this for you and send you a PM. 

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