PLAY! by SEPHORA Invitation FAQs

[sephoraadmin2]

PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

For those of you already on the waitlist as of April 8^th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

[sephoraadmin2]

PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

For those of you already on the waitlist as of April 8^th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

[Sarah887]

I had tried to sign up for Play within hours of receiving the invite - and just like everyone else I was unable to join. This is disappointing - and really a poor business practice.  Why sign up for a wait list if this is how it will be handled. Very poor customer service Sephora. 

[Anonymous]

I'm having the Same problem as everybody else you would think being vib rouge that we would be put first anyway but now I can't even get in at all and I've been waiting scince January! I should still have 7 days to accept but it won't let me! Ugh frustrated! That's for sure I spend a lot of money with Sephora you would think that rouge status would mean something but it really doesn't! And I'm not sure why this isn't letting me sign into my account to write this I'm signed in for the site but won't let me for the fourum step your game up sephora I spent crap tons of money and can't even get off a waitlist y

[floridagirl126]

I recieved an email stating I was off the wait list and had 8 days to accept the invitation. I was out of town for a few days but when I got home I attempted to accept it but its telling me there are no spots available and that I'm back on the wait list. Shouldn't my spot have been reserved until my time in the link expired?  I've waited months already!!

[annabelleleigh]

My story is the same. Received my invite yesterday with eight days to sign up and then I'm put back on the wait list when I try. I'm not very happy about the situation.

[Francie80]

I got an email stating I was off the wait list and had 8 days to accept the invitation. I immediately attempted to accept it and the site is telling me there are no spots available and that I'm back on the wait list. That makes no sense to me, Shouldn't my spot have been reserved until those 8 days expired?? 

[mformegan]

Same situation as the previous people before me. Received an email with an invitation to join yet the link provided brings me back to signing up on the waitlist and that I have no spot. 

[Anonymous]

Same here. Said I'm off the wait list but come over here, add my email and it says they've added me to the waitlist. What a way to do business.

[Anonymous]

Got an email stating that im off the waitlist as well said I had 7 days went to register and it said I wasn't off the list??? What is going on?

[graccuia]

Same situation as everyone else. Got the invite, entered my email right away, but put back on the wait list... What's up with that?

[JoJo82]

I received my invitation to join on April 15 and I've been trying to subscribe since then and it won't let me. It says my offer expires in 7 days

[hmarieday]

I got an email stating I was off the waitlist and had 8 days to accept the invitation. I immediately attempted to accept it and the site is telling me there are no spots available and that I'm back on the wait list. That makes no sense to me, Shouldn't my spot have been reserved until those 8 days expired?? 

[AllieLeary]

I got an  invitation but I can't subscribe 

[dindi18]

Same problem here.  I cant get subscribe yet I go an invitation???? Do not understand.

[kaseyblaire]

I have the same problem as everyone else! I've been on the wait list for forever, I get the email telling me I have seven days to accept it, and suddenly I'm back on the wait list? Really Sephora?

[BisaBrwn]

Same problem, got invite unable to sign up

[Moragami]

Same problem here. Got the email while I was sleeping. Clicked to accept when I saw it when I woke up but now spots are full?!?

[Raleighmedea]

SAME HERE!!! It says I have 7 days to subscribe, yet when I try to, it says I'm back to the waitlist.  This is just sloppy administration, Sephora.  Why taunt us with email announcing we're off the waitlist if that is not the case? 

[charrington84]

I got an invite and also when I clicked it said all spots were full. Very disappointed!

[Khammack]

I received the invitation and went to register and keeps putting me back on the waitlist. What is the next step?

[misana]

Was excited to join my first box subscription but just like everyone else, it's putting me back on the wait list 😞

[calgirl2006]

Also was invited but not able to sign up.