PLAY! FEEDBACK (Official Thread)

[SephoraPLAY]

 

[ELNene17]

Recently received my October box and finally I'm back to being excited cause my last two were kinda duds. Thank you sweet baby jesus there are no stupid shampoo samples and my perfume sample is back (I can never have too many amazing grace samples). And you guys are right on time with a primer. The biggest miracle is that the foundation sample is my match! I just knew I was going to get a shade 3x lighter since all the other reviews were saying theirs were too dark. Thank you for proving me wrong.

[fmeneely]

I liked my foundation but the bye bye under eye by IT is so small I will be lucky to get 2 uses out of it🤔

[samanthamarie26]

this is my first Play! box and i’m pretty content with it. I received Skin Laundry’s hydrating cream face wash, which i’m really thankful for because one of my friends actually just recommended it to me. i’m excited to try it! i’m not too pumped about the foundation. it was a shade darker than what my skin is, but maybe i could use it in the summer. maybe limiting the type of sample to one category would be better. i got a luminizer primer and cover fx enhanced drops. i don’t really like looking like a disco ball, so i doubt i’ll use both the primer and the drops.

[millster]

Who received the Dr. Brandt exfoliating cleanser? Just tried it. It was okay. It wasn't harsh, which is great as I have sensitive skin. Pores look cleaned out and face didn't turn red. Will test foundation tonight to make sure it matches. No complaints so far.

[Vasia]

I got my box today, to my surprise I am happy with it. Glad I got a perfume sample this month unlike last month.

[bear423]

I know there were a lot of complaints, but I have none. LOVE this months. Maybe my favorite yet because it is so practical. My foundation was a PERFECT match. I think I still like my Laura Mercier more, but I'm about out so this will hold be over for a little while. I like the primer, setting spray, face serum, exfoliator. All great. I wish we could select to swap out perfume, just not a perfume girl. But I'm saving as stocking stuffers so whatever. Sephora I'm happy! ❤️

[Anonymous]

Please, please just stop with the foundations. Second month in a row that I received a foundation way too dark for me when I have my skin tone listed as fair. Plus there is no where to put undertones. If I want a foundation sample, I can walk into any Sephora and ask for one.

[susanatx]

Why can’t we have more than one subscription? I’d love to gift a year’s subscription to my 16-year-old niece but don’t want to give up my own!

[SINYGRL]

I received my bag today and for the first time I tossed everything but the perfume. The foundation was way to dark. The moisturizer specifically said it was for dry and sensitive skin. I have neither. In fact, I have very oily skin, which makes the luminizing primer and powder a big no no. The last thing someone with oily skin wants is a product that adds shine or "glow". I'm looking for products to PREVENT that look. I can't believe how badly Sephora missed the mark on this one.

[Ellinor]

I agree with the other comments about reviews and customization. It would be great to have the option to review the samples in our box so that the products get more customized to our preferences the longer we are members. It seems to work pretty well for other subscription sites. Also, I think that if there is going to be a perfume sample every month, that there should be a section of your beauty preferences for perfume. In that section, should be the option to decline the perfume completely ( in exchange for a non-perfume sample, because not everyone can wear perfume) or the option to pick exactly what kind of scents we would prefer as our sample. I'm very picky with my perfume and I usually hate random sample because I know I will not like it, but if there were a way to pick the exact scent family of our sample, I might actually like one. Also, going along with this idea, it would be wonderful if there were a generator on our profile for sent match. Like the color IQ thing. For example, you would enter in the name of your favorite scent and it would match you to scents ( and play box sample scents) that are similar.

[angel7594]

@SephoraPLAY, I just received my October box and sadly it arrived damaged. The box and bag were both soaked by the Tarte Rainforest of the Sea Mist, because the cap was completely unscrewed from the bottle and all contents leaked out. Everything in my bag smells like the mist. Also, the cap was off of my foundation. I think quality control needs to be looked into. Is it possible to get a replacement or a refund?

Edited to add:

I called the Play help line and an advisor did credit my BI account with some points, and said that was all that could be done in this situation.

[Anonymous]

I had the same problem with my Tarte setting spray. I won't know how it works, but I definitely know how it smells!! I really hope they will make sure it won't happen in the future.

[AnaBanana095]

I had the same issue, thankfully customer service sent me a new box free of charge.

[Anonymous]

I feel like that destroyed everything in the box and you probably should have been offered a refund. I just signed up for this because I wind up buying a lot of products based on the samples I get from points there. Hope the same thing doesn't happen to me.

[MissTitchy]

I had the same problem! Everything was soaked! UGH!

[Kate4312]

I would really like to be able to give feedback as I get a lot of products that are the wrong color or that I just plain would never use. This month's box was awful- two face products that are three shades darker than my skin as reflected in my profile, face primer, which I hate and never use, perfume, which I give away or throw away (usually the latter) every month, serum from a brand I don't like and powder. Of the six samples I got, the only thing I'm even remotely interested in is the powder. I don't expect to be able to give detailed feedback, but it would be great to be able to select general product categories I'm interested in (or ones I'm not interested in). 

[lkamler]

I would like to have to option to omit the number of fragrance samples that you have been offering each month. Overall, I am happy with the mix of sample selection, however I feel like we could do without a fragrance samples EVERY month. 

[jenny1512]

Just received my October box and my Dr. Brandt sample was an empty bottle! It was sealed, but went to get some out and realized there was zero product in the tube. Did this happen to anyone else? 

[Anonymous]

That happened to a Dr. Brandt sample that I got free with a $25 purchase last week! I was so disappointed.

[JanetPaige]

Try to limit the number of times a trend appears in one box. For example, my (disappointing) Oct box came came with two products designed to add shimmer (the Becca primer and Cover fx enhancer drops), a trend I have zero interest in. I understand that you cannot please everyone with all the samples in each box, but having to disqualify two of five products for the same reason is frustrating.

[jenmi]

I would LOVE to be able to provide feedback on the products I received in my boxes each month. This way the boxes for each person would improve/be more personal over time if you knew what people don't like & do like. 

Also as mentioned in another response, the ability to provide feedback on the types of products each individual would like to receive would be awesome. For example, I do not want any lip color or eyeshadow (have WAY too much already) but would rather have more skincare or hair products to try.