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From makeovers to personalized skincare consultations
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
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Explore what's hot in your store
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
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Reorder it from in-store and online purchases
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Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
Hi PLAY! by SEPHORA subscribers,
Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!
Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.
Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.
Q: How does PLAY! by Sephora decide which products to send to subscribers each month?
A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.
Q: What if I don’t like the products I received in my box?
A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.
OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.
Q: What is the PLAY! PROFILE and how do I update my information?
A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.
Q: What if one of the products in my box is broken, damaged or missing?
A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!
I take issue with the shampoo/conditioner samples, because if you have really long, thick, hair, its barely enough to get a good lather going. It seems like you guys are just really skimping out. not to mention, I have dark, black hair, so you know, gonna make great use of that BLONDE shampoo sample (sarcasm). Also PLEASE GOD no more hair products for volume and texture - the last 5 hair products i have gotten are either the little shampoo.conditioner packets that are barely one use, 2 volumizing sprays and 1 texture spray, ALL OF WHICH ARE USELESS TO ME (and YES my profile is up to date) I have really great thick hair with tons of volume, so dry shampoo or something for split ends would be so so useful. what is the point of having us fill out beauty profiles if you're going to only send ones we cant use?? More diversity in lip products would be great too. have gotten at least 2 makeup forever minis in the last 6 months, which are fine, but i refuse to believe that there arent more brands out there for us to try. seems lazy to send different colors of the same product within the same year, considering how many different brands ya'll carry.
I would say generally in the past I have been happy and excited for my play box but more recently not so much.I mean for $10 , I understand if I don't love everything every time, I mean that is the point of the box is to try things out and see what works for you. I feel like some of my more recent boxes though just hasn't contained good quality products and - echoing what has already been said - a lot of them are just recycled "Bazaar Rewards" which seems kind of cheap to me that they're just pawning off whatever isn't popular or desirable into the boxes. But that's just my 2 cents. Currently awaiting my first Allure beauty box to see how it matches up to the Sephora one.
I LOVE the Allure box! I have canceled Birch Box, and if my Sephora box comes in for the 6th month not matching “what’s in my box” is wrong again, I will be cancelling it. It is frustrating that I get excited to try a product, and get something totally different. I really don’t mind the extra $5 for Allure because I know even if I don’t like a product, it will be something I’m able to try, or something a close friend will enjoy.
I actually do the Sephora, Ipsy, and Allure box. The Allure is probably my favorite, full size samples and good quality!
How do I sign up for play
My red lipstick was also broken when I opened it. I didn't know what to do. Can I get a new one or possibly a refund or replacement?
Hi @M3DUSA503,
I'm so sorry to hear your lipstick arrived damaged in your February PLAY! Box. Please private message me your order number, so I can assist. Thank you. 🙂
Best Regards,
❤️ Raquel
Is there anyway I can switch my box from 364 to 677? I do not like the projected contents
Hi,
My Play! by sephora shipment is being delivered to the another address. Can you please request an address change in the Ups website and give my updated address in the profile.
Thank you,
Sree
Hi @Leonaaa,
If you have not been assisted with this, please feel free to send me a PM with the shipping address you'd like us to update your profile with.
Best,
Steph
I generally enjoy getting my box every month, but one thing I have noticed about the boxes and the play profile is that while they address particular concerns, the makeup samples I get are not often things that I wear. The last three boxes I have received contained nude or nude pink lip gloss. I do not wear lip gloss, and I don’t care for nude lip colors. I have a friend who gets the Play box and she often gets red lipstick but she does not wear red lipstick. I think if Sephora wants to cater more to the people getting their boxes, then part of the play profile should include questions about colors that the customer likes, brands they like or want to try, and questions about types of products (lipstick vs. Lipgloss, powder or cream blushes, etc). It’s a little disappointing to pay $10 a month to end up swapping the things you get with friends when the problem could be easily avoided in the first place. I hope the PLAY! Curators consider the suggestion of a more personalized questionnaire so they can better tailor their products like they claim they do.
You guys @sephoraadmin2 CAN NOT cater to every single one of us! Its just impossible. There are literally thousands possibly a mil of us out there who are all subscribed to the same service. The whole reason for the Play boxes are to try new products or brands that most of us would've otherwise never bothered with. Our individual profiles are yes to help improve our skin/makeup/hair needs when it comes to testing new products but it is not a guarantee with the subscription. There isn't 1 person sitting and reviewing everyone's profiles selecting shades and colors every month. Sephora develops a few different boxes every month so not everyone gets the same products at the same times. If that many of you are disappointed either cancel your subscription and let someone else take your spot (because for a while there was a waiting list) or go into the store and have a 1 on 1 with an associate. It is encouraged that if you are not satisfied with a product or service to reach out to someone. If you didn't get a foundation sample that matches or there's facial product that gave you a reaction, go into the stores and explain that it simply didn't work for you and 99% of the time an associate will help you find something else more suitable AND give you samples to try at home. If they don't automatically bring it up you can ALWAYS ask for samples. I have gone in soo many times wanting to try new products but was unsure and didn't want to throw down a chunk of my hard earned money on a product that may not work for me! I have always been able to get a sample or return a product if it really didn't work out. I know that I probably sound bias but instead of whining or complaining, be proactive about it. Not all of us are going to love every box we get every month, its just impossible. Each of us like different things, but that is the chance you take when you have a subscription. Whether its a beauty subscription, crafty box, or even a weekly meal box, you're always taking a risk of not know what you'll get or like. I know we all want to LOVE everything we get all the time but its just not going to happen. As a beauty lover I'm extremely passionate about the industry and as a consumer its sometimes hard to understand the processes of things, and its easier to bitch and complain. But we can only be responsible for our own happiness, so if your that unhappy then do something about it. Okay rant over.
I agree with you to an extent but they should not advertise "tailored" samples based on our profiles if they can not do this for us... I do not expect an amazing playbox that blows me away every month. With a profile set you addressing my skin color, concerns, and interests-I do expect samples to be close to my skin tone and simply within the same category of my interests. In addition the playbox is try "new" items-only about 25% of my samples are new products. The rest are recycled samples from rewards. Maybe I do expect too much-but since they pushed to fill out my profile I figured I could expect a lot. Tailoring our playboxes would not require a lot of man power or people individually analyzing each profile. They could have pre-made bags based on approximations to profile interests. They have programs that will analyze peoples profiles and highest rates of concerns and interests, assign codes to each group, and ship out the boxes closest related to each code. Maybe they have something of the sort set up and are sorting out the kinks as we go 🙂 I guess we all have different perspectives and can respectfully agree to disagree 🙂
I got my very first Play box (#974) and I'm disappointed. I didn't expect a color match so no surprise there, but the CoverFx customer enhancer drops and mineral veil also don't work for dark skin. The only thing that worked was the Sephora moisturizer and it wasn't really something I was looking forward to. My suggestion? offer a skincare only box - with options for dry skin, oily/combination skin, acneic skin; a make-up box, that by skin color. It would remove the problem of creating a box that meets color, skin type and hair type requirements.
just a thought...