PLAY! By SEPHORA Box Versions: Your Questions Answered

[sephoraadmin2]

Hi PLAY! by SEPHORA subscribers,

Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!

Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.

Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.

Q: How does PLAY! by Sephora decide which products to send to subscribers each month?

A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.

Q: What if I don’t like the products I received in my box?

A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.

OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.

Q: What is the PLAY! PROFILE and how do I update my information?

A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.

Q: What if one of the products in my box is broken, damaged or missing?

A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!

[syderial]

The profile questions need work. That would make a huge difference. Other companies ask things about your style like adventurous or classic and they ask if you look for certain things in your products, for example I use natural beauty items only. That might have kept me, at 34,  from getting a dark red lipstick and glitter eyeshadow I would never ever wear. I don't wear glitter anything and red looks clownish. I got another bag shipped today and I'm canceling. There are products I really wanted to try in two bags and nothing I'm interested in at all in the one that was shipped. If the profile gets some better questions I'll try again. 

[luckyrich23]

At the very minimum it would be nice if we could choose cruelty-free brands only. I like all the products and I am always happy to try new things but in this day and age requesting makeup not tested on animals shouldn't be a big deal.

[kirstincarrera]

I just went to Sephora in JCPenney and used the play! Pass they scanned it but I don't see any points added into my account. Does that take a while? I haven't seen my purchase points too. So I agree I wish we can use the pass online too.

[mes08]

If for any reason it doesn't end up showing up just contact customer service and they can adjust it for you. 

[bear423]

Yeah, it usually loads within 24 hours. It does not work for the same visit.

[JSteffes]

When they scanned mine last month it didn't show up till the next day

[CookieGirl1]

it would be impossible to create a box that every single person liked. For $10 a month, I can't complain too much. I've seen months that I thought were really good and others - - like last month - - where I was very disappointed. I also realize that although we all kind of "blame" Sephora for the samples we receive, most companies only make limited types of sample sizes of things so it's not necessarily Sephora's fault for not being able to send more different product types or colors.

[sfader]

A lot of posts complaining...but you have to remember this box is only $10! Keep the stuff you want to try and give a few things away. I dont use perfume but I keep all the samples and give them away to friends who are thrilled to have them.

[mes08]

I agree if you don't think its worth it then don't pay for it! Right now they have subscription availability, but there was a time were people were on a waiting list. Let someone who really wants the subscription have it!

[bear423]

Feel ya. I can't believe how much people are complaining.

[zanthinegirl]

Interesting; I read through the first couple pages of comments and there seem to be quite a few unhappy people.  Maybe it's that I'm fairly new to beauty boxes, but I've been enjoying Play.  I think September was my 4th or 5th month, and while I've had a few months I was maybe a little less enthused than other months I can't think of any months I was actually unhappy.  I always give away the perfumes, and I really like the skin care stuff.  

It's kind of nice to have a little surprise come in the mail once a month!

[lja7]

I normally feel the same as you do. But last month I received my box with the perfume shattered and it got on all of my items. Mistakes happen, BUT the perfume HAD TO BE like this while the box was being put together because not one of my other items were damaged. When I called Sephora they said that they were out of stock and gave me points. Now today as the new rewards popped up in the REWARDS BAZAAR, I am seeing quite a few of the items for 100 pts that I have previously received in my boxes. i don't know what to think😐

[mes08]

If it was the Kat Von D sample perfume, I had the same thing happen to me. Although I didn't have the same problem saying that they were out of stock. I ended up just contacting customer service the day after I received it and they just sent me a replacement box. I think there was a shipping or packaging error because even in the replacement box the 2nd perfume was broken also. I didn't care enough about getting another replacement because all the other items were fine and I didn't really like the scent. But its happen to me a few times and they usually send a replacement box.

[BellaRouge]

Wondering why I received the Gimme Brow in #5 Deep? It’s waaay too dark for me. According to my profile, #3 would’ve been more appropriate.

[Hopeful4]

So, if they're really matched to our profiles, why then are there months when I am say.... sent curl cream when my profile says straight hair? There were boxes that month that didn't include curly hair products that I could've been sent. Going to sephora with the play pass to ask why I received it didn't do one bit of good as they had no more idea why I'd need curl cream than I did.

[Lazybeautybeast]

@Hopeful4 did you happen to get the DivaCurl Matcha conditioner? I got it in mine and I also have straight, fine hair. I gave it a try a few days ago and actually really loved it.

[DeelovesE]

 Yes Yes Yes!! The Diva Curl works for straight hair as well. The product is to add moisture not define curls.

[Hopeful4]

No this was curl cream a few months ago. 

[Trod1424]

Very disappointed with this months sephora play box 😞 no perfume sample and a small packets of shampoo and conditioner. I recently signed up for ipsy as well and if sephora continues with this trend I'll probably only stick with ipsy. At least they listen to my preferences and give me generous sample sizes. Plus they're bags have been better, this months sephora bag seemed cheap there was a bunch of string that kept falling out. Come on sephora! You used to be amazing!

[mollykaushal]

This was my first box since I recently subscribed to Play! I have to say I had high expectations but was heavily disappointed. To start with, the glitter eye shadow was opened and looked half used, there was only 30 percent in the bottle, it was that clear and no it didn't spill out since the beauty pouch was all neat and clean. Secondly, I have oily skin and I am sent a heavy cream moisturizer, Ugh! Who sends the shampoo+conditioner packets btw?!? I was under the impression that we get a sample perfume as the bonus each month, whatever!  I did like the face mask and the eye pencil, still have to try out the Ciate matte lip stain, not a fan of the dull berry color but I will have to see how it looks. I will see how the October samples are before I jump out of Play! Very disappointed! 😞

[MoRico]

WTF Sephora??  Ive tried a lot of beauty boxes and was SURE I found one in you worth subscribing to!  I just received my box and....YUCK.  The glitter eye shadow was dry and all over the place, the eyeliner was so messy....wrong color lipstick TOTALLY....and packets of shampoo and conditioner??  Packets??  You get those in magazines!  I just got my money back and cancelled...I'm out.  

(BTW...the girl I spoke with on the phone was hard to understand and sounded bored with my call.  Just sayin.....)

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sephoraadmin2 wrote:

Hi PLAY! by SEPHORA subscribers,

Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!

Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.

Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.

Q: How does PLAY! by Sephora decide which products to send to subscribers each month?

A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.

Q: What if I don’t like the products I received in my box?

A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.

OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.

Q: What is the PLAY! PROFILE and how do I update my information?

A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.

Q: What if one of the products in my box is broken, damaged or missing?

A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!

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