FEBRUARY SNEAK PEEK!

[SephoraPLAY]

**SPOILER UPDATE***

Looking for a clue about your February box? Well, we’ve got two!

Each box will have TWO lip products, but we’re only spilling one of them. Will it be Sephora Collection Rouge Matte in Rebel Chic or Sephora Collection Ultra Shine in Perfect Nude? We can’t wait to share the love.

XOXO,

Team PLAY!

__________________________________________________________________

Heya PLAYers,

Are you all heart-eyed just thinking about your February PLAY! by SEPHORA box? So are we. Here’s the first clue to hold you over until it arrives.

This month’s theme is Feel the Love, and it’s filled with beauty you’ll fall head over heels for. There might even be two products in the same category, but our lips are sealed.

XOXO, 

Team PLAY!

[toriscupoflife]

The lip color is gorgeous! Plus a fantastic brand. I bet with that gloss on top it would look amazing! The thing I love most about the boxes is they get me out of my comfort zone. Never know, try it and post a pic with a nude eye or at least not a strong eye. 

[linduh1008]

***Spoiler Alert*** This box is pretty crappy 👎 Gave it a go for a few months, but this months seems to be the last straw, there's other subscription boxes out there that offer so much more than super itty bitty samples. yeah it's just 10 bucks but it's not like its from a unknown or new company, it's SEPHORA, you would think out of all boxes, they would definitely get it right but it seems theyve missed the marked several times, month after month! Buh bye Sephora Play...

[Anonymous]

I agree! There’s a ton of 10-20 monthly subscriptions out there that have either more sample size products (8-15 products every month) or another one that’s 20 products for 20 bucks. Or there’s other ones that don’t have these tiny samples. I think it was last month that I got the shampoo and conditioner and it wasn’t even enough to wash and condition my hair!!! Lol. If March doesn’t get better I am going to cancel too and switch to a better monthly subscription. All even pay more, I don’t care...I just want products that I can actually try out! **Foundations, mascaras, tinted moisturizers, EYEBROW PENCILS, bronzers, highlighters, eyeshadows etc. of course I like the facial ones too like the face wash, peels etc. but I just feel like it’s super skimpy! At least offer specialized boxes that are more specific to our personal preferences for colors, skin type, skin tone etc. Meh...I’m just not at all impressed and couldn’t agree with you more and I was really excited at first.

[AlexisBueno]

Boxy Charm is full size 5-6 products ,I acgually Enjoy Play Sephora itz Ipsy ,I dont like

[ZoeyGirl241]

I had my hopes way way up because it was Sephora. I was expecting amazing quality and decent sized samples. Ipsy is still #1 in my book. -Sephora needs a Play! App -Custom quiz for peoples likes -A rating system for the products so they know not to send me neon blue eyeliner with d**k sucking red lipstick, every month.

[Anonymous]

Wow.... I hope that’s not your own baby you’re holding in your profile pic while you’re talking like that. 

You don’t need to cake on the red lipstick - use a brush or your finger, dab it on then blot. Use a pretty nude or lighter pink lipgloss over it & it could look amazing.

There is ALWAYS something you can do with your samples you think you’d never use if you use the app or think about it a bit.

I don’t understand all the complaints - it’s $10/mo. & at least 1sample you love makes it worth it.

[linduh1008]

lollll @ d*ck sucking red

[jodydody]

You must not have boxy charm if ipsy is your favorite!

[saravbr]

Hi Girls this is My february play box 2018

[Anonymous]

Received my first box today and I love it! I am not a big fan of the nude Gel gloss ultra brilliant, it doesn’t compliment my skin tone. I can’t wait for next month’s box.

[Now40]

This was my first month to get a Play box too and we got the exact same stuff!?! I threw the gloss in an 'emergency' bag...meh but I'm excited about the lipstick and it's definitely not something I would have picked for myself. 

[Satomi0911]

All items which you got are as same.In addition, this time was my first time to get Play box!! Thus, it seems that these items might be for first customers ?!

[LND1221]

Lipstick is broken. I’m not even a fan of matte lipsticks and I got two in my box. Disappointed again.

[LindseyWG]

Mine popped out too!! Haha 

[AshleyMomof3]

mine was broken too!

[ZhuGu]

Mine was broken as well. Contact Sephora - someone stated that they received a $5 credit, and that Sephora was aware of the issue with the lipstick.

[NinaNee]

Just got by Play Box! It wasn't suppose to arrive til Saturday but I'm glad it came early. I'm diggin everything. I already own the PTR Peeling Gel and I absolutely love it! I'm excited to try the FAB Jelly Mask. You can never have too many lip products in my opinion, I don't have these shades so I'm glad to add them to my collection. I mostly use black eye liners so a blue liner will be a nice addition. And finally I'm glad to have a perfume sample this month. I love getting perfume samples! I found my new favorite perfume because of Play. Thanks so much Sephora!

[CupcakeDarling]

I got this same box and out of all the boxes I think this one was the best. it has the best shade options of lip colors and the skin care and I have been hoping to get a perfume sample that I haven't gotten before and hasn't been around forever so I'm with you this is a good box for February. I get ipsy and allure and Birchbox and out of them all this is the one I have been excited to get this month.

[countess2]

Hmmm. Your box is a lot better then mine. I think I'm over this. The $20 luxe boxes that we were able to order last year are the only ones I've liked.

[sciencegirly]

Like the majority of posters, I was not happy at all this month and am considering cancelling. So, here's some feedback in case you do have a quality standard to follow that includes monitoring this group as a feedback/complaint source:

1) Dont sent an email saying what's going to be in the box if you aren't going to send it, i.e. only two items were what I was told I would receive and one of those two was the Sephora product, which was obviously preplanned bc the insert represented what was in the box. After one year do we get downgraded to lesser products? Of course it's frustrating because our expectations were made to be something much higher than was delivered (or some did get it - as I saw some posting about the other products)

2) It's a very different box when told it would be Laura Mercier, NARS, and Peter Thomas Roth...and I see now the site link has been updated to now show the one we actually all got  - two store brands, no NARS, no LM...; and only the eye cream and one Sephora lip the same.

3) It's not a sample size issue, it's a marketing and customer communication issue - Are you going to respond in any way? Or does Sephora not care about customer service and that there are plenty more waiting to need to provide it? I've spent hundreds of dollars in the time I've been a BI/VIB, so I would think if we all bail in aggregate this could create a dent in your revenue.

Regards, HT

[sciencegirly]

Replying to my own post bc - as I hope it was the same for those of you who are unhappy with the Feb box- Sephora did do the right thing and send a $10 credit, which is basically a refund for the box. I appreciate the correction! Thank you. Now, as a Quality and Improvement professional (which is why I referred to this forum as a feedback/complaint source to be monitored), I'm asking about corrective action - Is Sephora taking all this lovely, valuable feedback and reviewing processes? No response necessary, as it does defer my cancellation for at least another month to receive the $10 correction, but posing as a rhetorical question. Feedback is only as good as the root cause analysis and corrective action that follows to review where the processes broke down. Best regards, HT