Wrong samples for the 3rd time

[loveboy]

Ok is it just my case or is anyone els also getting wrong samples? Its my 3rd order in a row that’s getting wrong samples like total out of the blue wrong…what is going on????? 

[saravbr]

 the other day I received my order of the sephora and with 35 dollars of purchase I choice thr hair sample bag kit and one of the  sample was missing I did not receive the detox dry shampoo as it said in the picture ! This happened to someone else? or just I did not receive that !?

[saravbr]

it often happens to me too; they send me different samples  than the ones I choose

[zee13]

I too have been receiving samples I do not like/need/would ever try. I am really disappointed by Sephora's customer service. If they can't get their business together- they should stop deceiving people by offering them a choice of samples. It is really unpleasant to find something I did not want in the box and terrible customer service.GET IT TOGETHER, SEPHORA or throw in the towel!

[LexyMack74]

I almost NEVER get the samples I request. Always garbage foundation I would never order or some obscure  perfume sample they couldn’t get rid of….at least they stopped sending me primer. When I got to Rouge status they didn’t even include any samples most of the time. I have a box full of junk samples I will never use. Policy suggestion: You should be able to send the 10 back you didn’t request and get the sample you actually requested.

[zee13]

I too have been receiving samples I do not like/need/would ever try. I am really disappointed by Sephora's customer service. If they can't get their business together- they should stop deceiving people by offering them a choice of samples. It is really unpleasant to find something I did not want in the box and terrible customer service.GET IT TOGETHER, SEPHORA or throw in the towel!

[catgirl64]

Yes!! I have experienced the same thing, gotta say im a bit disappointed as well.Its nice to get samples, but I get my hopes up for the ones I selected and then...nope.They really should add in the promo " based on availability".

[dimanta]

I have had just 1 or no samples at all. 

[darling0728]

Yes! Me to, it's the most frustrating thing but in my last five orders either they were substituted or left out all together, sephora's really dropped the ball on this.

[newcarlee]

I can understand how it can be disappointing @loveboy to find something f you want to try and get to select it. But on the bright side, at least you got the samples (I’ve had instances, especially when it used to be 3 samples rather than the 2 these days where I got none! I think they just ran out!)

I too sometimes get samples I didn’t choose but I’ve also come across products I like that I wouldn’t have thought to have tried. I hope you find something new that you like.

[ionianblue]

Hoping you got something you enjoy just as well or even more?! 

[SportyGirly125]

@loveboy @If they don’t have the ones you picked in stock they substitute it with others. It happens to me a lot. I’m just glad I get samples to try.