A Message to our Clients about Epic Rewards

[sephoraadmin2]

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.

Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.  

At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards@sephora.com and include your Beauty Insider account number or email address associated with your account. 

Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.

**********************

Updated August 17

Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly.

To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards.

If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information.

Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon.

With our sincerest thanks,

The Beauty Insider Team

*************************************

Updated September 1

Thank you to everyone who reached out to us about Epic Rewards. We have reached out to all of those members who emailed us on or before August 25th, and are no longer accepting new submissions. epicrewards@sephora.com has been closed. Please contact us at 1-877-SEPHORA (1-877-737-4672) regarding any other questions or concerns. We have reviewed your feedback and are taking it into consideration as we plan for future promotions. Our loyal Beauty Insiders are enormously important to us.

[ivyxox]

I totally agree, I feel like there are many Rougies who are not on any social media or BT. It's not fair for loyal Sephora customers not getting any compensation just because they are not on social media.

[katyinok]

I think it would be helpful if this statement had been emailed to all Beauty Insider customers instead of being posted on this page. 

[snc111]

... and nobody gets the rewards!

[heartsmyface]

And now they'd have that many more customers to appease with perks:/.  Or they'll have to raise the cost of perks.  Inflation.  I doubt they'd do that. 

[wheeeee]

I will take 1,000 points if Sephora allows me to pay in Vietnamese 

Dong!   Lol!!

[Anonymous]

Not everybody is getting that.

[msjudycyang]

yup, not everyone gets 1000 points, I wasn't offered that.

[greenchilli]

Sephora, here are my demands.  You have until Friday, 2:00 PM PST to meet these.   If not, I promise you I will only post twice a day, or 40.  You better believe it!

1.  I want $8,000.  In small bills.

2.  The tree in my backyard has now fallen down twice.  Send someone..it is dangerous.

3.  I was called "Ma'am" at Central Market checkout.  Can't you do something about the punk kids these days? 

4.  Devil dog is back at the neighbours house.  I would like you take care of it discreetly.  *I heard someone in Montana is looking for a nice fluffy white dog as a pet*.

5.  I am afraid I inadvertently flashed 100s of people in two different airports recently due to a tear in my pants.  Please erase their memories.  I know you have seekrit mind control skillz.

6.  Tardis.  I want.  NOW!  *or yesterday (wink)*

[heartsmyface]

^ I'm with her.  Do what she says or I don't get what I want.  

[greenchilli]

hearts, they think I'm bluffing. 

I no lie!!

[eelibby]

Fandiddlyastic post!

[bea0t]

Best post I've seen. Love it!

[annec322]

I will never see the word WINK on this forum the same way again LOL

[chocopudding]

HAHA there were a lot of "winks" yesterday. LOL

[annec322]

OMG...I just...can't even...I was like...did I really just see someone tell on themselves in advance for breaking a policy and post it online on the store's own website?  And in a way that they were mocking Sephora on top of it?  If you are going to put the screws to Sephora (which I am not in any way advocating) at least make a better attempt to be clever about it than "wink".  WTF LMAO  That order is so cancelled.

[KellW]

Wait, what post is all of this winking occurring in?

[heartsmyface]

Oh please pm me! 

[chocopudding]

Best. Post. Ever.

[greenchilli]

Choco, I still haven't heard from the CEO. 

[k617]

Gc, this is quite possibly my most favourite post, ever. 

[greenchilli]

😄