2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[MissEmilly]

Looking for any type of GC! Please and thank you! 🙂

[MlleCC]

During the extension hours on Thursday, would our reward cards also be honored in stores at free-standing Sephora stores and Sephora inside JC Penny?  Or is the extension only for online purchases?

[Zebracakex]

If you're not using your code, I will. Please PM me 😊

[Zebracakex]

I can trade 20%  or the $15 off Ulta Coupon. 

[shirllu]

I am still looking for a last minute code if anyone still has one! Please PM me if you can share yours. Thank you so much 🙂 

[xosamantha]

I was never even emailed my reward (just checked my email again to confirm) even though I've been a VIB for 2+ years.. Very disappointed.

[GigiFreckles]

Same here! I never received mine! I am calling Sephora now and I emailed them. This is very upsetting. 

[SimplyYulz]

So Happy the UD Vice XX Reloaded pallette came back in stock just in time!!!  Now it's saying can't be shipped to the US though I'm in Canada.  But still. So happy I could use my GC and grab it 🙂

[Saschattack]

Just want to say to anyone who is having trouble using their GC yesterday or today, I just spoke to CS and they said they will be extending it for one day for everyone and that the GC codes should be working at 6am EST. They told me they had some sort of glitch in the system so that's why they're extending it.

[devilzangel]

Hey guys, let me know if anyone has an extra code left. Would love to use it!

[Saschattack]

If anyone has a $25 off $50 code left, feel free to send it my way! 🙂

[teenageparasite]

Does anyone have a code left ?? I'd love to have it .

[myumew]

My friend gave me her $20 VIB reward card today to use; can I use hers under my account IN STORE or should I just leave my account out of the purchase?

[fatimanguyen]

You are better off pretending to be your friend and not mentionning your card at all.

I told the cashier that I was buying under my sister's account because she could not shop yesterday due to her finals and they refused to sell to me.... Even though it was the last day and she could not make it.

[aviscardi]

or just avoid all of that and use it online

[EasySqueezey]

For the love of god, where is the PIN?!? Why do they make this so convoluted?!?

[jlvillan]

Same issue here...really hoping these rewards are honored after today!!!!

[alegaeta]

I'm also having the same problem. My reward card says $0 too and it's still an hour before the small print says it expires...

[nikki25gee]

I just messaged their CS on Twitter, Facebook, and emailed them. LOL, I really hope this will be honored tomorrow if anything.

[Saschattack]

I hope they honour it. I just went to place my order and it's not working. So frustrating, they always follow PST times and what, NOW they want to change it?

[nikki25gee]

I have a $15 off card that I wanted to use today, and its 10:40PM PST and I cannot make the order. OMG, how annoying -.- Sephora usually makes everything in PST, what is going on?