2016 HOLIDAY REWARD CARD - BI, VIB & ROUGE

[sephoraadmin2]

Uh-oh! It has come to our attention that Reward Cards were mistakenly coded for deactivation at midnight eastern time instead of pacific time for all Beauty Insiders.  We have worked to fix this as quickly as possible by creating an additional window of time tomorrow (Thursday, December 15th) for any Beauty Insider, VIB or Rouge who haven't had a chance to redeem their Reward Card to do so – from 6am EST (3 am PST) until 11:59 pm EST (8:59 pm PST). As you're our valued clients, we sincerely apologize for this inconvenience. Should you have any issues or questions, please contact Sephora Client Service at 1-877-SEPHORA or via email at customerservice@sephora.com (customer service hours 8am - 12am EST/5am - 9pm PST)  

What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

How do I get my offer if I’m a Beauty Insider but haven’t received my 2016 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

How do I enter my reward card on Sephora.com?

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply.”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

Can I add my reward card to my Passbook?

Yes, you have the option to add your reward card to your Passbook on your mobile device from your reward card email. You must be opted into our emails to receive your reward card email.

When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed one time either online or in store. 

Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout.
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2016 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2016.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[veronika23]

@AmdSeph.  Yes I called the rouge line.

[AmdSeph]

@veronika23I never called rouge line. I cannot find the phone no. do you happen to have it?

[veronika23]

@AmdSeph  1-855-Rouge-33

[AmdSeph]

@veronika23 thanks; I was able to get the code and got myself Tatcha Luminous set, which was on sale wot wot!

[AshleyYVR]

Thanks so much @veronika23!

I received a promo code email, so I just called the rouge line. The wait was <5 min. I asked if I could get my gift card # and PIN for the current reward event, she asked for my email, then provided it no problem. Super easy!

Thanks for doing the legwork for us! Much appreciated!

[lydiatong]

Totally saw this too late 😞 I received the promo code email and made my purchase right away because I was scared what I wanted would be sold out lol

[veronika23]

UPDATE 2:

So now I am reading that the people who got the gc and pin in Canada was a mistake and all Canadians should be getting the promo code version... As per usual ton of misinformation... so if you want that gift card and pin better call now!

[Seymore3]

What a mess,mine didn't even work until I added more than $50 in my cart even though it said on a purchase of $50 or more.So it should have worked with my cart right at $50.

[k617]

I got a gift card and PIN. Just tried and it works (but not buying anything yet!)

I wonder if it has anything to do with shopping in the US. When I was in TX I shopped at several Sephoras, and then shortly after, I started getting the US Rewards Bazaar emails in addition to the Canadian ones.

My reward card email also has a JCP Sephora barcode on it.

[bonafide11]

I don't think it has to do with shopping in the US because my sister and I usually travel and shop together in the US. We've both used our Sephora accounts there but not in the last year or two. She got a GC# and PIN and I got a promo code. 

She's a VIB and I'm Rouge but don't think it's tier-related since some Rouges got a GC too. So it might just be a random selection?

My sister's email had a SiJCP barcode too.

[NotCrocker]

Once again, @veronika23 steps up where Sephora fails. Thanks for doing the legwork for us!

[candygirl438]

I might be a bit late on the subject but I received a promo code and it worked in the promo code section.. do I have to do something else ? Thanks !

[veronika23]

@candygirl438  so the promo code will work no doubt! Here's the difference 🙂

If you use the promo code to get 25/20/15 off you get just that promo code to get the amount off.

If you received a gift card number and PIN you get that amount off AND are able to use a promo code to get a deluxe sample... like the 25minis.

So if you received the email with the promo code you can call and get a GC # and PIN so you can checkout with money off and a deluxe sample

Make sense? 🙂

[candygirl438]

aaahh thank you so much for the explanation 🙂 🙂

[veronika23]

You are welcome! Anytime 🙂

[Saschattack]

Thank you!

[Pollu]

Thank you so much @veronika23! 

[ExquisiteGypsy]

Thanks @veronika23!

[ChristalM]

@veronika23 Thanks!

Sadly i already used it as a promo code 😞

[veronika23]

I'm sorry @ChristalM  😞  It was like pulling teeth on that phone call. I just don't get why they can't be consistent and provide proper information.

[ncp2000]

So unfair for Canadians 😞 Very disappointing.