Gift cArd issue

[Ryanpowell]

Spoiler

Hi I purchased a sephora gift card on Amazon a while back as a gift for a friend. When she went to use it, it said balance was 0 $, I've been fighting back and forth with Amazon for months trying to get this figured out, they have advised me to reach out to sephora directly, they having said there has been a number of issue with sephora imparticular when it comes to gift cards having issues. Also my friend was told by sephora by the store cashier, that there was a number of customers whose gift cards were not working properly that day either and to contact customer service. 

 The gift card that is having issues is for 50$ CDN. 

I would appreciate any help from someone as to what I need to do to get this resolved.

Thanks 

Ryan Powell 

I will provide gift card number when asked, I'd rather not post it on a public forum 

[LaurieBT]

Hi @Ryanpowell,

I'm so sorry to hear this! Generally we do suggest you contact the retailer where the gift card was purchased directly, but I'm happy to look into this further for you and I'll send you a message shortly.

Best,

Laurie 

[Ryanpowell]

Hi I've been waiting months for an answer can someone Pease help

[LaurieBT]

Hi @Ryanpowell,

My apologies, it doesn't appear that I received a response to my private message from you, and I'll send you a message shortly to follow up. Please note, the screenshot has been removed from your post for security purposes. Thank you!

Best,

Laurie