wrong shipping address entered

[kawai]

Help!  I saw that the city of the shipping and billing address were wrong (from google autofill maybe - I entered the correct one but it changed back to the wrong one and I didn't notice until I see the order confirmation in the email).  It is past midnight, I sent customer service an email, but got an auto-reply saying that they cannot help me fix it.  😞  It is $150 worth of products! 

[Anonymous]

Hey I was wondering what they did to help you? I'm in the same situation and I have not received any help from customer service despite several attempts and it's very frustrating 😕 

[SianBT]

Hi @Anonymous

Sorry to hear this! For fastest assistance, I always recommend calling us at 1-877-SEPHORA. Alternatively, please feel free to send me (or another mod) a PM. 

Bisous, 

Sian

[kevinbt]

Hello @kawai! I can take a look at your order and see what we can do.  I am sending you a private message with more details. 

Regards, 

Kevin