Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
Anonymous Insider

wrong email address

I went to Sephora today and bought a few items. I’m already a beauty insider but didn’t have my card with me & I didn’t know there was a bar code in the Sephora app. The lady in the counter asked me for the email address and I told her. I wasn’t finished telling her my email because she cut me off & started talking to the other lady. I patiently waited until she gets done talking to tell her the rest but then she just asked for my birthdate. I thought she was going to ask again for my email but she didn’t & just asked me to input my card to pay. Horrible service. How do I get the points? I’m almost a VIB and it’s such a waste 😞

Re: wrong email address

Hi @Anonymous Sorry to hear about your experience! If you still need assistance, please send me a PM with a picture of your receipt. 

1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors